Summary
Overview
Work history
Education
Skills
Timeline
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Nomvula Marisa Miles

London

Summary

A self-motivated individual with significant experience of working in high-pressure environments. Happy to work as part of a team as well as on my own initiative. Possessing a natural ability that enables me to take on new concepts and challenges rapidly, I am always looking for a challenge and thoroughly enjoy performing hands-on tasks. Dedicated to providing exceptional service with a positive professional attitude towards my work, I am comfortable in complex environments. I am presently seeking to utilize my skills in an organization offering potential, growth and challenges.

Overview

11
11
years of professional experience
2014
2014
years of post-secondary education

Work history

Supervisor

Plume Wine Bar
London
11.2024 - Current
  • Bartending and bar backing
  • Following licensing laws (watching out for potentially dangerous situations, drunk customers, and underage drinking)
  • Ordering stock (for kitchen, bar and general restaurant needs)
  • Handling bookings
  • Training staff on bar
  • Reporting staff and operational issues or queries to the general manager
  • Building rapport with customers. Encouraging return visits
  • Assisted in the recruitment process for hiring quality staff members.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Provided first-line support to staff members, resolving issues promptly.
  • Led team meetings for clearer communication and task delegation.

Host & Waitress

Park Tower Hotel (Knightsbridge)
London
08.2014 - 01.2015
  • Fine dining Lunch and dinner service practices and duties
  • Providing and upholding standards of 'Silver Service'
  • Passing on complaints to management with important information about the situation. Supporting and enabling management to make the necessary decisions
  • Highly versatile team member with capacity to be utilised at multiple stations during service
  • Back of house support doing drinks orders in the terrace restaurant when stationed there
  • Building a rapport with customers, forming close knit relationships with regulars
  • Setting up breakfast service, closing down, polishing glasses and cutlery, serving and seating customers
  • Adapted quickly to changing work schedules, maintaining productivity during peak hours.

PA to Dr Nhlanhla Msomi

AfricaBio
Johannesburg, South Africa
12.2020 - 06.2024
  • Company Overview: CEO of PeSo Holdings (Durban) and CEO AfricaBio (Pretoria, Innovation Hub)
  • Coordinating daily diary of the CEO
  • Communicating with Government agencies, NPO's, Universities and Corporations.
  • Knowledge of Biotech space and significance of important contacts.
  • Arranging Board Meetings
  • Market research for various projects within the Biotech space and support to technical team.
  • Part of company's social media and marketing team related to the Biotech space.
  • Coordinated and part of working groups to assist AfricaBio Board members with conceptualising session content, session titles and speakers for the annual BIO Africa biotech convention.
  • Booking flights (international and domestic).
  • Client and supplier invoicing.
  • CEO AfricaBio (Pretoria, Innovation Hub)

Service and Showroom Head Receptionist

Toyota
London, UK
01.2019 - 05.2020
  • Company Overview: Working in the biggest Toyota dealership in Europe
  • Handling catering for board meetings.
  • Coordination of the daily intake of cars coming in for service and repairs.
  • Handling of queries and complaints. This role called for broad knowledge of the Toyota brand and departments.
  • Working in the biggest Toyota dealership in Europe

Education

HIGHER EDUCATION DIPLOMA - POLITICS AND INTERNATIONAL RELATIONS

CITY AND ISLINGTON COLLEGE

Skills

  • Customer services excellence
  • Workplace mediation
  • Leadership competence
  • Team Leadership
  • Product knowledge
  • Attention to Detail
  • Customer Service
  • Health and Safety Compliance

Timeline

Supervisor

Plume Wine Bar
11.2024 - Current

PA to Dr Nhlanhla Msomi

AfricaBio
12.2020 - 06.2024

Service and Showroom Head Receptionist

Toyota
01.2019 - 05.2020

Host & Waitress

Park Tower Hotel (Knightsbridge)
08.2014 - 01.2015

HIGHER EDUCATION DIPLOMA - POLITICS AND INTERNATIONAL RELATIONS

CITY AND ISLINGTON COLLEGE

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Nomvula Marisa Miles