Clare Haines
St Helens Merseyside
Summary
Dedicated professional with a strong focus on customer service excellence and communication skills. Demonstrates expertise in stock replenishment, task prioritisation, and employee training, ensuring efficient operations and high-quality service delivery. Known for initiative taking and creative thinking, contributing to enhanced product knowledge and attention to detail. Committed to leveraging these competencies to drive organisational success and foster a positive customer experience.
Reliable manufacturing team member with background in team leadership and 5 years of related experience. Consistent about enforcing health, safety and good manufacturing practices.
Overview
26
26
years of professional experience
Work history
Supervisor
Go Outdoors
Warrington, Cheshire
08.2021 - Current
- Improved team efficiency by implementing new scheduling practices.
- Managed daily operations to increase productivity.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Implemented company policies effectively, maintained high standards of service delivery.
- Trained new hires and set up mentoring relationships to drive team performance.
Customer service advisor
Manpower
Warrington, Cheshire
02.2006 - 08.2007
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Handled high volume of calls daily for faster issue resolution.
- Guided customers through troubleshooting process with patience and clarity.
- Assisted customers in product selection to boost sales.
- Managed complex customer issues to successful resolution.
- Built rapport with clients through empathetic handling of concerns.
- Logged customer complaints accurately, expedited corrective actions effectively.
Receptionist
Micklehead green travel inn
St Helens , Merseyside
03.2003 - 07.2004
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained accurate logs of visitor entries for security purposes.
- Answered and helped resolve enquiries from clients, vendors and general public.
Stable hand
Northfield riding school
St Helens , Merseyside
06.2000 - 11.2001
- Maintained cleanliness of stables, contributing to a healthy environment.
- Implemented exercise routines for optimal horse health.
- Assisted in delivering foals for successful breeding efforts.
- Conducted daily checks on horses' health, enabling early detection of illnesses or injuries.
- Fed and watered horses to keep them nourished and hydrated.
- Prepared riding equipment, facilitating smooth training sessions.
- Followed strict dietary plans for the well-being of horses.
Education
GCSEs -
Sutton High School
St Helens 09/1995 - 06/1999
Skills
- Customer services excellence
- Stock replenishment
- Task prioritisation
- Employee training
- Initiative taking
- Customer Service
- Communication skills
- Product knowledge
- Attention to Detail
- Creative thinking
Affiliations
- Horse riding
- Spending time with my family
Timeline
Supervisor
Go Outdoors
08.2021 - Current
Customer service advisor
Manpower
02.2006 - 08.2007
Receptionist
Micklehead green travel inn
03.2003 - 07.2004
Stable hand
Northfield riding school
06.2000 - 11.2001
GCSEs -
Sutton High School
09/1995 - 06/1999