Shruti Verma
Aberdeen,Aberdeenshire
Summary
Accomplished professional with expertise in customer service excellence, financial reporting, and problem analysis. Proven track record in change implementation, staff management, and business analytics. Adept at developing marketing strategies, presenting ideas effectively, and demonstrating vocabulary proficiency. Skilled in media literacy, content organisation, creative conceptualisation, and proofreading with a strong knowledge of copyright laws. Proficient in social media awareness, intuitive understanding of trends, copywriting excellence, and content research. Committed to leveraging these skills to drive organisational success and innovation.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor
Nando's
Aberdeen, Aberdeen City
06.2022 - Current
- Fostered a positive work culture to boost employee morale.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Assisted in the recruitment process for hiring quality staff members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Led team meetings, ensured clear communication amongst all members.
- Identified potential risks and mitigated them through proactive measures.
- Managed daily operations to increase productivity.
Editorial intern
University of Aberdeen
Aberdeen, Aberdeen City
11.2022 - 11.2024
- Participated in regular editorial meetings contributing valuable inputs.
- Proofread and edited articles for improved clarity and grammar.
- Supported the creation of monthly newsletters, contributing to consistent client communication.
- Prioritised tasks effectively, meeting all necessary deadlines.
- Contributed to brainstorming sessions, generating creative story ideas.
- Archived past issues and articles, promoting organised record-keeping.
- Facilitated seamless workflow between writers, sub-editors and designers through effective communication skills.
- Undertook fact-checking duties for accuracy in published materials.
- Assisted in content creation for increased reader engagement.
Content writer
Twist of Tales
Kolkata , West Bengal
08.2021 - 07.2022
- Created informative press releases to promote company products and services.
- Enhanced brand awareness by creating compelling web copy that aligns with marketing goals.
- Improved SEO rankings with the integration of target keywords in blog posts and articles.
- Developed engaging content for a variety of platforms by researching, writing, editing and proofreading materials.
Creative writer
Commas and Half Strokes
Kolkata , West Bengal
06.2021 - 06.2022
- Contributed to scriptwriting process for television series, adding depth to storyline.
- Conducted book reviews, offering insightful perspectives appreciated by readership.
- Conducted comprehensive editing tasks, improving readability and coherence.
- Translated complex ideas into understandable language for diverse readerships.
- Developed engaging content for various projects by conducting thorough research and upholding the highest standards of creativity.
- Wrote thought-provoking blog posts, stimulating reader engagement and discussion.
- Curated quality social media content with attention to trends and audience preferences.
Content writer
Honk News
New Delhi, India
07.2020 - 07.2021
- Assisted editorial team in brainstorming sessions, resulting in innovative article themes.
- Produced detailed product descriptions for e-commerce site, aiding customer decision making process.
- Coordinated with marketing team to develop promotional material, boosting product visibility.
- Reviewed and edited fellow content writers' work ensuring grammatical accuracy and stylistic consistency.
- Attended industry events enabling creation of relevant news articles and trending topic blogs.
Community volunteer
Pankh - Sapni ki Udaan
Kolkata , West Bengal
06.2020 - 07.2021
- Enhanced community spirit by organising local events.
- Strengthened communal bonds via regular neighbourhood meetings and open discussions.
- Contributed towards habitat restoration efforts in local parks preserving natural biodiversity.
- Distributed food donations for the benefit of less privileged families.
- Conducted educational workshops to increase environmental awareness.
- Facilitated recycling initiatives, reducing waste within the community significantly.
- Wrote monthly newsletters highlighting key accomplishments of the community.
Education
Master of Arts - Literature, Environment and Places
University of Aberdeen
Aberdeen 01.2022 - 02.2023
Bachelor of Arts - English Honours
University of Calcutta
Kolkata 04.2018 - 08.2020
Skills
- Customer services excellence
- Financial reporting
- Problem analysis
- Change implementation
- Staff management
- Business Analytics
- Marketing strategy
- Idea presentation
- Vocabulary proficiency
- Media literacy
- Content organisation
- Creative conceptualisation
- Proofreading expertise
- Knowledge of copyright laws
- Social media awareness
- Intuitive understanding of trends
- Copywriting excellence
- Content research
Languages
English
Fluent
Hindi
Native
Bengali
Native
Timeline
Editorial intern
University of Aberdeen
11.2022 - 11.2024
Supervisor
Nando's
06.2022 - Current
Master of Arts - Literature, Environment and Places
University of Aberdeen
01.2022 - 02.2023
Content writer
Twist of Tales
08.2021 - 07.2022
Creative writer
Commas and Half Strokes
06.2021 - 06.2022
Content writer
Honk News
07.2020 - 07.2021
Community volunteer
Pankh - Sapni ki Udaan
06.2020 - 07.2021
Bachelor of Arts - English Honours
University of Calcutta
04.2018 - 08.2020
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