Nikisha Gayle

• Maintain an organised reception area for a professional business environment daily.
• Handle sensitive information using approved confidentiality procedures and processes.
• Record visitor entries accurately to support security audits and incident follow-up.
• Support busy periods to keep service running smoothly under high pressure.
• Assist training for new staff members to strengthen team capability.
• Greet patients and attend to needs with courteous professional service.
• Organise patient follow-ups to improve ongoing health management outcomes.
• Schedule patient appointments accurately using the EMIS booking system.
• Complete start and end-of-day procedures for a busy GP practice.

• Completed year-end reports, aiding comprehensive financial reviews and planning for the next fiscal year.
• Processed leavers' final payments swiftly; helped transition outgoing staff smoothly.
• Assisted with annual audits to maintain financial transparency.
• Resolved employee queries regarding payslips, contributing to better communication within the organisation.
• Handled all matters related to tax deductions, providing clarity and compliance.
• Coordinated with HR to keep up-to-date employee records, ensuring accurate payrolls.
• Processed end-to-end monthly payroll to ensure timely remuneration.
• Monitored sick leave and holiday entitlements accurately, preventing discrepancies in payrolls.
• Worked on overtime payments calculations to ensure fair compensation for extra hours put in by employees.
• Managed expansive payroll files on new starters, leavers, holiday and statutory payments.
• Responded promptly to inquiries regarding payroll, pension, and expense reimbursements.
• Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
• Completed accurate payroll calculations using manual or computerized systems.

• Assisted with financial audits to assure complete transparency of payroll operations.
• Liaised with external agencies such as HMRC to ensure regulatory compliance.
• Conducted spot checks on payrolls to assure accuracy before finalisation.
• Processed payroll and calculated deductions by accurately using Star to secure payment traceability.
• Maintained organisational records of gross and net employee salaries.
• Documented employee attendance, leave and overtime and updated database.
• Created records for new companies .
• Managed PAYE deductions and transmitted payroll details to HMRC efficiently.

• Provided detailed information about products and services to potential customers.
• Built rapport with clients through empathetic handling of concerns.
• Assisted customers in product selection to boost sales.
• Coordinated with other teams to resolve multi-faceted client problems swiftly.
• Conducted regular meetings with staff, boosted morale and productivity levels.
• Handled high volume of calls daily for faster issue resolution.
• Enhanced brand loyalty, provided excellent service at all times.
• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Offered detailed advice on product and service benefits.

• Liaise with external clients to address day-to-day accounting queries promptly.
• Process payments and receipts and post transactions to journals and ledgers.
• Complete banking reconciliations for cash and cheque accounts accurately.
• Maintain confidentiality of sensitive financial information as part of ethical conduct.
• Complete monthly bank reconciliations to support financial accuracy.
• Prepare weekly sales reports to show business performance clearly.
• Enter transactions into internal databases for recordkeeping and tracking.
• Maintain company purchase and sales ledgers for accurate reporting.
• Prepare bank deposits checking to identify and correct errors.
• Managed 2 corporate bank accounts.

• Provided valuable support during busy periods, contributing to successful operation under high pressure.
• Managed phone calls, resulting in effective communication flow within the company.
• Maintained an organised reception area for a professional business environment.
• Organised and booked travel plans and itineraries, including transportation and

overnight accommodations for clients, staff and leaders

• Monitored premises security, screened visitors, updated logs and issued passes.
• Greeted visitors, assessed needs and directed to appropriate personnel
• Kept reception area clean and neat to give visitors a positive impression of the

company

• Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
• personnel, including parcel packaging, preparation and efficient shipping
• Coordinated office inventory by restocking supplies and placing purchase orders
• Answered telephone enquiries from clients, vendors and the public
• Prepared packages for shipment, pick-up or courier delivery to customers
• Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
• Managed and controlled office supply inventory to ensure timely ordering or

requisition of depleted or low-level stock

• Corresponded with clients via email, elephone or post.