Jennifer McFarlane
Dunbar,East Lothian
Summary
Sociable individual with knack for creating welcoming environments and managing administrative tasks seamlessly. Proficient in handling multi-line phone systems and scheduling, ensuring smooth operations and patient satisfaction. Committed to enhancing patient experience and operational efficiency within GP surgery.
Overview
2
2
years of professional experience
Work history
Receptionist in GP surgery
Durham Road Medical Group
Edinburgh
2025.08 - Current
- Ensured patient comfort by providing clear communication and timely service.
- Protected patient confidentiality with strict adherence to data protection regulations.
- Answered queries of patients clearly, leading to understanding of procedures or policies.
- Updated patient medical records accurately for treatment history tracking.
- Interacted with various departments to ensure streamlined flow of information and documents.
- Provided empathetic customer service during stressful medical situations; eased patient anxiety.
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Welcomed patients with kindness to enhance checking in processes.
Salon coordinator
Inspire
Dunbar, East Lothian
2024.05 - 2025.07
- Provided detailed information about salon services to potential customers on phone or in person.
- Resolved any issues or complaints from clients professionally and amicably to ensure continued patronage.
- Ensured smooth salon operations by managing appointment schedules and client queries.
- Upheld confidentiality of client records, ensuring trust and privacy protection.
- Greeted every client warmly upon arrival, setting the tone for their experience in the salon.
- Processed payments using various methods, enhancing convenience for clients.
Education
Certificate of Higher Education - Business and Administration
Microcom Training
Edinburgh 10/2025 - 04/2026
Certificate of Higher Education - English
Dunbar Grammer School
Dunbar 05/2023 - 05/2024
National 5 - Mathematics
Microcom Training
Edinburgh 10/2025 - 04/2026
Skills
- Confidentiality management
- Receptionist experience
- Knowledge of nhs systems
- Reception desk handling
- Patient confidentiality laws
- Practice opening and closing procedures
- Prescription handling
- Administrative support
- Record-keeping
- Empathy and compassion
- Patient call handling
- Appointment scheduling
Affiliations
- Irish Dancer
Timeline
Receptionist in GP surgery
Durham Road Medical Group
2025.08 - Current
Salon coordinator
Inspire
2024.05 - 2025.07
Certificate of Higher Education - Business and Administration
Microcom Training
10/2025 - 04/2026
Certificate of Higher Education - English
Dunbar Grammer School
05/2023 - 05/2024
National 5 - Mathematics
Microcom Training
10/2025 - 04/2026