Niamh Bentley
Summary
I am an ambitious marketing student at the University of Liverpool with practical experience in supporting marketing activities, creating branded content and conducting marketing research. I have strong communication and interpersonal skills which i have developed through marketing, hospitality and customer-facing roles, ,which have given me the ability to work effectively in fast-paced and team-oriented environments. I am commercially minded, organised and adaptable with a genuine interest in marketing, sales, PR and business. I am seeking a placement where i can apply my skills as well as gaining industry experience and contributing to a successful team.
Overview
4
4
years of professional experience
Work history
Customer Assistant
Marks & Spencer
Manchester
2026.06 - 2026.09
- Provided customer-focused foodhall service, enhancing customer satisfaction for 50+ customers per shift.
- Ensured high store standards across 15 aisles, replenishing stock to maintain product availability and effective presentation.
- Worked with colleagues to ensure smooth operations during busy 8+ hour shifts.
Work Experience
Truth Creative
Manchester
2026.04 - 2026.04
- Conducted competitor audits and market research, informing client marketing strategies.
- Created design briefs for client projects, guiding design team with clear direction.
- Developed and wrote blog content on moving home tips and checklists, engaging target audience.
Work Experience
FK Facades
Manchester
2025.07 - 2025.07
- Created and published content across the company's intranet, increasing engagement by 43% over a two week period.
- Communicated with multiple site managers to gather information to create progress reports.
- Designed 3 presentations using Powerpoint and Adobe InDesign.
Waitress
The Devonshire Arms
Manchester
2024.05 - 2025.07
- Delivered high-quality customer service to 40+ guests in a busy hospitality environment.
- Maintained smooth service by handling customer feedback and complaints effectively.
- Responsible for managing a section of the restaurant alone while meeting customers' requests.
Waitress
Stockport County
Manchester
2023.09 - 2025.02
- Delivered high-quality customer service in a fast-paced match day environment where capacity was up to 300, ensuring a positive experience for supporters and guests.
- Collaborated with team members during peak hours to deliver exceptional service and enhance customer experience.
- Processed customer orders and requests efficiently, contributing to high levels of customer satisfaction.
Work Experience
Addleshaw Goddard
Manchester
2024.07 - 2024.07
- Reviewed contracts and key project information to ensure compliance with important dates and payment terms.
- Created and maintained project availability trackers to improve coordination of resources and optimise project timelines.
- Researched PFI/PPP and Part 36 offers to improve my research and analytical skills.
Sales Assistant
Town Street Fryer
Manchester
2022.04 - 2023.07
- Delivered friendly, efficient customer service to enhance guest experience in a busy retail environment.
- Executed cash and contactless payments through Point of Sale (POS) system, ensuring accuracy and efficiency in transactions.
- Managed till operations smoothly, reducing waiting time for customers.
Education
Bachelor of Arts - Marketing
University of Liverpool
Liverpool 09/2025 -
A-Levels -
Stockport Grammar Schhol
Stockport 09/2023 - 06/2025
GCSEs -
Stockport Grammar School
Stockport 09/2021 - 06/2023
Skills
- Customer service expertise
- Team collaboration
- Effective communication
- Work reliability
- Pressure management
- Leadership experience
- Market analysis
- Excel, Powerpoint, Word, Adobe Indesign, Canvas
References
References available upon request.
Timeline
Customer Assistant
Marks & Spencer
2026.06 - 2026.09
Work Experience
Truth Creative
2026.04 - 2026.04
Work Experience
FK Facades
2025.07 - 2025.07
Work Experience
Addleshaw Goddard
2024.07 - 2024.07
Waitress
The Devonshire Arms
2024.05 - 2025.07
Waitress
Stockport County
2023.09 - 2025.02
Sales Assistant
Town Street Fryer
2022.04 - 2023.07
GCSEs -
Stockport Grammar School
09/2021 - 06/2023
A-Levels -
Stockport Grammar Schhol
09/2023 - 06/2025
Bachelor of Arts - Marketing
University of Liverpool
09/2025 -