David Robinson
customer assistant/operations/barista
PAISLEY,Renfrewshire
Overview
13
13
years of professional experience
Work History
Customer Assistant
Marks & Spencer
, Renfrewshire
07.2013 - Current
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Regularly replenished shelves, till areas and displays with latest merchandise and signage.
- Stocked and rotated inventory regularly.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided exceptional customer service, promptly addressing queries and offering product recommendations to enhance shopping experience.
- Maintained cleanliness and organisation within the store, ensuring a pleasant and safe shopping environment for all.
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Collaborated with team members to deliver seamless customer assistance during peak hours, reducing wait times significantly.
- Processed transactions efficiently, handling cash, credit cards, and gift vouchers with accuracy and attention to detail.
- Participated in staff training sessions, acquiring new skills and knowledge to improve performance and customer service delivery.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Built rapport with customers through courteous and professional communications.
- Addressed customer complaints with empathy and professionalism, working towards satisfactory resolutions in a timely manner.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Prioritised tasks in order of urgency to create positive shopping experience for customers.
- Ensured compliance with health and safety regulations, protecting customers and staff from potential hazards.
- Elevated customer shopping experience by greeting customers in warm, friendly manner within target timeframe.
- Trained new staff on customer service protocols and company systems, improving team efficiency and consistency in service delivery.
- Scanned products at high tempo and bagged securely for customers to carry.
- Helped guests obtain specialised support for product, service and payment issues.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Demonstrated products to customers to show features and promote items.
Operations Assistant
Marks & Spencer
, Renfrewshire
07.2013 - Current
- Coordinated daily operations, improving workflow efficiency and team productivity across departments.
- Oversaw maintenance of office equipment, ensuring uninterrupted day-to-day operations and reducing downtime.
- Managed inventory levels, conducted stock takes, and ordered supplies, reducing waste and optimising resource use.
- Conducted quality control checks, upholding high standards of service and product excellence.
- Streamlined communication between departments, facilitating smoother project execution and deadline adherence.
Skills
- Customer service
- Inventory management
- Team collaboration
- Cash handling
- Workflow efficiency
- Quality control
- Staff training
- Product demonstration
- Problem solving
- Attention to detail
- Safety compliance
- Time management
- Polite and friendly
- Hard-working
- Team player
- Patience and tolerance
- Keen problem solver
- Well-organised multitasker
- Communication excellence
- Composure under pressure
- Exemplary customer service
- Customer satisfaction enhancement
- Retail sales expertise
- Restock procedures
- Telephone etiquette
- Payment Processing
- Product knowledge
- Refund and exchange processing
- Stock control systems
- Barcode scanning
- Service orientation
- Returns and exchanges
- Technological literacy
- Warehouse and delivery coordination
- Immaculate floor mopping
- Fresh produce checks
- Supermarket bakery operations
- Ticketing system usage
- Food Hygiene
Timeline
Customer Assistant
Marks & Spencer
07.2013 - Current
Operations Assistant
Marks & Spencer
07.2013 - Current