Nauman Butt
London,GB
Summary
Highly skilled professional with advanced expertise in data centre infrastructure, networking, systems administration, and cloud management. Demonstrates exceptional problem-solving abilities, adaptability, and communication skills. Known for meticulous attention to detail, effective time management, and strong team collaboration. Committed to delivering outstanding customer service and user support while excelling in incident reporting and surveillance monitoring. Aims to leverage extensive technical skills to drive operational excellence and innovation in a dynamic environment.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work history
Front Desk Receptionist (Hotel Supervisor)
Travelodge Hotels Dockland
London
2024.09 - 2026.01
- Reservations: Taking and confirming reservations, blocking rooms, and handling special requests.
- Reduced check-in time by 30%, resulting in improved customer satisfaction scores.
- Enhanced booking accuracy, leading to a 15% decrease in customer complaints.
- Handled 500+ check-ins and check-outs monthly, showcasing exceptional multitasking skills.
- Coordinated with 20+ team members to ensure seamless operations across the hotel.
- Streamlined reporting process, reducing time spent by 25% by optimizing data entry methods.
- Guest services: Greeting guests, checking them in and out, and providing room keys.
IT Technician (Sys Admin)
MACS ME
Doha, Qatar
2021.05 - 2024.06
- Diagnosed and repaired hardware and network issues, ensuring minimal downtime and adherence to SLAs.
- Led safety initiatives, fostering a safety-first culture across all shifts.
- Collaborated with cross-functional teams to analyze equipment failures and implement effective solutions.
- Maintained data center equipment, performing both preventive and corrective maintenance.
- Participated in on-call rotations, responding promptly to off-duty emergency calls to maintain 24/7 uptime.
- Ensured compliance with safety regulations, including manual handling and lifting of equipment.
- Managed and maintained server infrastructure, ensuring optimal system performance.
- Coordinated with external vendors for hardware replacements, repairs, and upgrades.
CCTV Operator
Riaz Trading. Co
Doha, Qatar
2019.01 - 2020.01
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Operated and maintained surveillance equipment.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel.
- Coordinated emergency response efforts in the event of safety breaches.
- Controlled access points, enhancing site security and preventing unauthorised intrusion.
IT Support Specialist
Broomed Surgical
Sialkot, Pakistan
2017.07 - 2018.07
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter experts on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshoot, and resolved desktop issues.
- Assigned system permissions and setting up computers to assist with onboarding new employees.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
Bachelor of Science - Information Technology
Staffordshire University
Malaysia 2016.09 - 2020.12
Diploma - Information System (Hardware Program)
College of the North Atlantic
Qatar 2014.01 - 2016.06
High School Diploma - Computer Science
Pakistan Education Center
Qatar 2010.08 - 2013.08
Bachelor of Science - Information Technology
Asia Pacific University of Technology & Innovation
Malaysia 2016.09 - 2020.12
Skills
- Data center infrastructure
- Advanced networking
- Systems administration
- Cloud management
- Problem-solving
- Adaptability
- Communication skills
- Attention to detail
- Time management
- Team collaboration
- Customer service orientation
- Incident reporting
- User support
- Surveillance monitoring
COURSES
- Computer Networking - Digital Network Security
- Cyber Security: Understand Threats and Prevent Attacks
- SSCP, LinkedIn Learning, LinkedIn Learning
- System Administration: Backup and Recovery, LinkedIn Learning, LinkedIn Learning
- AWS Certified DevOps Engineer - Professional
LANGUAGES
English
Fluent
Punjabi
Native
Urdu
Native
Timeline
Front Desk Receptionist (Hotel Supervisor)
Travelodge Hotels Dockland
2024.09 - 2026.01
IT Technician (Sys Admin)
MACS ME
2021.05 - 2024.06
CCTV Operator
Riaz Trading. Co
2019.01 - 2020.01
IT Support Specialist
Broomed Surgical
2017.07 - 2018.07
Bachelor of Science - Information Technology
Staffordshire University
2016.09 - 2020.12
Bachelor of Science - Information Technology
Asia Pacific University of Technology & Innovation
2016.09 - 2020.12
Diploma - Information System (Hardware Program)
College of the North Atlantic
2014.01 - 2016.06
High School Diploma - Computer Science
Pakistan Education Center
2010.08 - 2013.08