Lara Stritzko
London,UK
Summary
Dedicated professional with expertise in office administration and front desk operations, excelling in appointment and schedule management. Proficient in professional email and phone communication, customer service, and CRM systems. Demonstrates strong problem-solving skills, attention to detail, and reliable punctuality. Committed to enhancing team coordination and maintaining efficient record keeping and data organisation. Career goal: to leverage skills in a dynamic environment that values precision and customer satisfaction.
Overview
8
8
years of professional experience
Work history
Receptionist / Front Desk Coordinator
Tooth Dental Care
2024.08 - 2026.03
- Manage patient bookings and treatment schedules, coordinating appointments with multiple practitioners.
- Respond to high volumes of emails, messages, and phone enquiries while maintaining professional communication.
- Resolve scheduling conflicts and assist patients with treatment queries and appointment changes.
- Coordinate external referrals and maintain accurate patient documentation.
- Maintain an organised and welcoming front desk environment.
- Manage stationery and supply orders, monitoring stock levels and liaising with suppliers.
Medical Receptionist
Baker Street Dental Clinic
2021.09 - 2024.08
- Managed appointment scheduling for emergency and routine treatments.
- Maintained accurate patient attendance records and processed deposits and payments.
- Responded to emails and voicemails and kept patient communication logs up to date.
- Maintained CRM systems and digitised patient records.
- Supported dentists and clinic staff with administrative coordination.
Team Member
Nando’s
2019.01 - 2021.09
- Delivered customer service in a fast-paced environment while maintaining accuracy and efficiency.
- Handled customer interactions and payments while ensuring a positive experience.
- Maintained high hygiene and operational standards.
Team Member
Little Break Fast
2018.03 - 2019.12
- Worked across front-of-house and kitchen roles demonstrating adaptability.
- Led team briefings and communicated operational updates.
- Managed the business social media page and created promotional content.
Education
Equivalent to A-Level CCC - Visual Arts College
Escola EB2 at Julio Dantas
Skills
- Office Administration
- Appointment & Schedule Management
- Professional Email & Phone Communication
- Customer Service
- Problem Solving
- Record Keeping & Data Organisation
- Front Desk Operations
- CRM Systems
- Team Coordination
- Attention to Detail
- Keyboard typing speed
- Email correspondence
- Reliable punctuality
- Front desk security protocols
Languages
English (Fluent)
Fluent
Portuguese (Fluent)
Native
Learning Dutch
Beginner
Affiliations
- Travelling, visiting museums and food enthusiast
References
References available upon request.
Interests
Cybersecurity, Graphic Design, Administration
Timeline
Receptionist / Front Desk Coordinator
Tooth Dental Care
2024.08 - 2026.03
Medical Receptionist
Baker Street Dental Clinic
2021.09 - 2024.08
Team Member
Nando’s
2019.01 - 2021.09
Team Member
Little Break Fast
2018.03 - 2019.12
Equivalent to A-Level CCC - Visual Arts College
Escola EB2 at Julio Dantas