Khushi Kathiriya
London,United Kingdom
Summary
Detail-oriented professional with extensive expertise in customer engagement, hospitality services, and client satisfaction monitoring. Demonstrates exceptional organisational skills, multitasking proficiency, and a positive attitude to ensure seamless operations and superior customer service excellence. Skilled in email handling, data entry accuracy, and maintaining information confidentiality while utilising MS Office and booking systems effectively. Adept at strategic planning, inventory management, and project scheduling with a proven ability to remain calm under pressure. Committed to delivering outstanding results through time-management and stress management capabilities while fostering long-term client relationships.
Friendly and professional with experience in customer service and administrative support. Capable of creating welcoming environment and managing front desk operations seamlessly. Skilled in resolving queries and coordinating schedules to enhance overall efficiency.
Overview
4
4
years of professional experience
4044
4044
years of post-secondary education
Work History
Front Desk Receptionist
The House of Toby Hotel
London, United Kingdom
10.2024 - Current
- Kept reception area clean and organised to uphold professional office reputation.
- Greeted guests warmly upon arrival, creating positive first impression of organisation..
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Managed 10 -15 of incoming calls per hour from multi-line telephone system and documented messages.
- Offered knowledgeable, friendly support to in-office guests.
- Issued visitor and contractor passes and recorded visits on security system.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
- Streamlined communication between different departments through efficient message handling.
- Wrote professional letters, memos and emails for internal and external business communication.
- Maintained reception area stock of important forms and brochures.
- Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
- Coordinated with maintenance staff to ensure cleanliness and hygiene standards met in lobby area.
Conference and Event Assistant
Amozz Agency Ltd. (Working with 5 Star Hotel)
London, United Kingdom
09.2022 - 09.2025
- Set up equipment in pre-determined layouts and locations to meet event needs.
- Managed large-scale events from initial planning to successful completion.
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
- Completed venue set and breakdown, transporting and storing equipment safely..
- Welcomed more than 250 -300 guests into venues, showing them to tables and providing menus.
- Designed event set-up and displays to match client requests.
- Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction.
- Worked with event staff to coordinate day-of workflow and meet high-volume task loads with minimal challenges.
- Obtained client feedback to determine improvements for future events.
- Registered and briefed attendees on event schedules.
- Implemented creative problem-solving and critical thinking to address unexpected challenges in absence of senior team members.
- Answered questions about event layout and itinerary, handing out maps and schedules.
Marketing and Sales executive
Golden Bird Jewels - India
Surat, Gujarat
06.2021 - 03.2022
- Executed marketing and sales strategies to generate and convert qualified leads.
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
- Nurtured professional relationships with existing clients to increase satisfaction and sales.
- Conducted market research, identified new opportunities for growth.
- Achieved monthly sales and performance KPIs for improved team success.
- Tracked customer satisfaction rates and resolved reported complaints.
- Coordinated promotional events, enhanced customer interactions.
- Managed social media campaigns with creative content development.
- Developed marketing plans to increase 10% more sale as compare to previous month.
Education
Master of Science - Information System
University of West London
LondonBachelor of Computer Application - Computer - Science
C. B. Patel Computer College affiliated by VNSGU
SuratSkills
- Customer engagement
- Multitasking proficiency
- Time-management
- Positive attitude
- Data entry accuracy
- Calm under pressure
- MS Office
- Booking system knowledge
- Experience with cash handling
- Strategic planning
- Inventory management
Affiliations
- Cooking
- Reading
- Web Development
- Reading
- Puzzles & Brain Teasers
- Painting/Drawing
Timeline
Front Desk Receptionist
The House of Toby Hotel
10.2024 - Current
Conference and Event Assistant
Amozz Agency Ltd. (Working with 5 Star Hotel)
09.2022 - 09.2025
Marketing and Sales executive
Golden Bird Jewels - India
06.2021 - 03.2022
Master of Science - Information System
University of West London
Bachelor of Computer Application - Computer - Science
C. B. Patel Computer College affiliated by VNSGU
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