Nasir Fazl
London
Summary
Dynamic professional with a proven track record in hospitality and sales, notably at The Del Monte Lodge. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in supply stocking and problem resolution. Demonstrated a friendly, positive attitude while achieving significant improvements in guest service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Clerk
The Del Monte Lodge
2019.12 - 2020.08
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Monitored reservations to track incoming parties and special events.
- Facilitated front desk operations for busy high-volume hotel.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Input customer data using Opera software and made immediate updates to reflect room changes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Replenished stations throughout beakfast, including cupboards, serving areas and salad bars to meet employee and customer demands.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Interacted pleasantly with clients and guests when performing daily duties.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Checked 15 rooms per day to verify vacancies post-checkout.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Restaurant Manager
Freedomship Group
2017.08 - 2019.11
- Increased sales of high margin menu items through effective upselling.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Managed inventory of dining room products, including condiments, linens and flatware.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Counted product stock to maintain inventory records.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
- Processed returned items in accordance with store policy.
- Processed customer payments quickly and returned exact change and receipts.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Calculated charges, issued table checks and collected payments from customers.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Executed proper techniques when preparing menu item ingredients.
- Kept stations stocked and ready for use to maximize productivity.
Sales Associate
Blue Sonic Group
2015.05 - 2018.12
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives.
- Assisted customers in establishing reasonable timelines and cost expectations for projects, identifying products and procedures best suited to help customers achieve goals.
- Informed callers and visitors of current store promotions, confirming availability of advertised products and identifying customers potentially interested in specials and sales.
- Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
- Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Reviewed work orders to check correctness of deliveries.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Performed inventory counts and ordered materials.
- Conducted quantity takeoffs and ordered materials.
- Maintained inventory and supply levels to manage production workflows.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Collaborated with management, sales and engineering to adjust plans and maintain targets.
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Resolved issues with cash registers, card scanners and printers.
- Scanned customer purchases, supporting transactions to streamline sales process.
Education
High School -
Amani High School
Kabul, AfghanistanBachelor - International Business Management
Regents University London
London, United Kingdom 09.2015
Group Training - Leadership
Regents University
London, United Kingdom09.2016
Skills
- Supply stocking
- Correspondence management
- Multi-line phone systems
- Greeting guests
- Cash transactions
- Administrative skills
- Hospitality service
- Problem resolution
- Conflict resolution
- Time management
- Reliable and trustworthy
- Friendly, positive attitude
- Customer support needs assessment
- Multitasking
- People skills
Languages
Persian
Advanced (C1)
English
Advanced (C1)
German
Upper intermediate (B2)
Arabic
Intermediate (B1)
Timeline
Hotel Front Desk Clerk
The Del Monte Lodge
2019.12 - 2020.08
Restaurant Manager
Freedomship Group
2017.08 - 2019.11
Sales Associate
Blue Sonic Group
2015.05 - 2018.12
High School -
Amani High School
Bachelor - International Business Management
Regents University London
Group Training - Leadership
Regents University
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