Nathan Potter

• Plan and manage production capacity across 10 asphalt plants (4 in East Anglia and 6 across London and the South Coast) to meet the demand for asphalt products, optimising manufacturing efficiency, stock levels and cost.
• Ensuring the most cost effect give decision has been made to supply, reporting and challenging management on these decisions.
• Adhering to customer requirements and negotiating alternatives.
• Constant communication with all asphalt plants, requiring fast paced and reliable information to be communicated with no face-to-face contact via all communications methods.

In this time I had also completed the 2025 Employee development programme offered by Tarmac in and around my daily work commitments.

Key responsibilities:

• Facilitating a courteous and professional liaison between purchasers, their agents, contractors and representatives of the Business.
• Accurately scheduling and booking the delivery of building materials (Asphalt and Aggregate) to a number of time critical sites and projects.
• Handling large and continuous volume of telephone inquiries, helping reach KPI objectives and reducing customer waiting time.
• Working in fast pace, high intensity conditions and faced with a number of same day issues and queries.
• Led in the training and development of new recruits, oversaw their progression and implementation into the business.
• Building a rapport and maintaining relationships with customers.

Key responsibilities:

• Performed varied roles within the kitchen for long periods under pressure to fulfil multiple customer orders. These included the operation of the oil vats, grill and the line production of food.
• Working shifts often during the restaurants busiest times whilst being located next to the Colchester United stadium and directly off the A12.
• Whilst at McDonald's I developed the understanding of operating within a team, where everyone is co-dependent on one-another in order to operate productively; this ultimately gave me key skills such as good communication, meeting deadlines and upholding business standards and expectations.

Key responsibilities:

• Team member for match day kiosks, ensuring quality and customer satisfaction of goods and services sold.
• Responsible for cash handling and cashing up.
• Managing feedback and customer complaints.
• The development of my customer skills has allowed me to identify how to handle challenging individuals, while also showing the importance of patience and understanding.