MOHAMMED SAAD PASHA
London,United Kingdom
Summary
Accomplished technical support specialist with extensive expertise in Microsoft Windows, Mac OS, and Linux environments. Demonstrates proficiency in troubleshooting, desktop support, and network hardware configuration. Adept at problem-solving with strong analytical skills and excellent communication abilities. Experienced in customer relations and hospitality services, ensuring seamless front-of-house operations while adhering to health and safety procedures. Committed to continuous self-learning and professional development, aiming to leverage engineering systems knowledge and technical testing expertise to enhance organisational efficiency.
Overview
11
11
years of professional experience
2024
2024
years of post-secondary education
Work history
Service engineer
SBE UK LTD / EE
London
2024.03 - 2026.02
- Providing technical support to customers post-sale.
- Troubleshooting and resolving issues related to telecom equipment or services.
- Conducting onsite visits for installations, repairs, and maintenance.
- Collaborating with the sales team to ensure customer satisfaction and retention.
- Documenting and reporting technical issues and resolutions.
- Training customers on the use of telecom products or services.
- Participating in product improvement by providing feedback from the field.
- Adhering to company policies and procedures for service delivery and customer interaction.
- Maintained records of daily data communication transactions, problems and remedial actions taken.
- Performed continuous checks on data access types and file permissions.
- Provided support for day-to-day operation of communications systems, computer systems and networks.
- Monitored system performance, promptly identifying and addressing anomalies to maintain optimal functionality.
- Diagnosed equipment faults and completed minor repairs using manufacturer manuals.
- Tested equipment and installations for compliance with electrical regulations.
- Quality-controlled manufacturing processes for compliant product-outcomes.
Mobile Technician
11 Technologies
Southall, United Kingdom
2022.02 - 2024.02
- Conduct hardware and software diagnostics on various mobile devices, including smartphones and tablets.
- Executed precise and efficient repairs and replacements for damaged components, such as screens, batteries, charging ports, and housing.
- Specialized in replacing damaged housing with new, ensuring the aesthetic and functional restoration of mobile devices.
- Provide excellent customer service by addressing client concerns, explaining repair processes, and ensuring customer satisfaction.
- Managed and maintained an organized inventory of replacement parts, minimizing downtime and expediting the repair process.
Mobile & Laptop Technician
Rayhan Unlocking & Repair
Hyderabad
2017.01 - 2022.07
- Diagnosed hardware and software faults in smartphones, laptops, and desktop computers.
- Repaired and replaced damaged parts such as LCD screens, batteries, charging ports, and motherboards.
- Installed, updated, and configured operating systems including Windows and Android.
- Performed data backup and recovery for customers.
- Removed viruses, malware, and other security threats.
- Tested devices after repair to ensure proper functionality.
- Maintained repair tools and kept a clean, organized workspace.
- Provided clear explanations to customers about repair issues and solutions.
- Managed multiple repair tasks while meeting deadlines.
- Kept records of repairs, parts used, and customer information.
Sales Advisor
Health & Glow Store
Hyderabad
2016.01 - 2017.01
- Maximized sales opportunities by consistently replenishing stock levels of recently sold products, ensuring availability to meet customer demand.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
Front Desk Receptionist
Coral Skin and Dental Clinic
Hyderabad
2015.04 - 2015.12
- Performed administrative support tasks, including data entry, appointment scheduling, and screening phone calls.
- Provided essential administrative support to colleagues.
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
- Resolved minor customer issues and requests for information, escalating complex problems to line manager.
Education
Masters - MSC Computing
Sheffield Hallam University
Sheffield, United KingdomBachelor - Computer Application
Osmania University
Hyderabad, IndiaDiploma - Computer Science and Engineering
Frobel's Junior College
Hyderabad, IndiaHigher Education School - undefined
Slate The School
Hyderabad, IndiaSkills
- e commerce
- Microsoft Serves Windows 7 to 11
- Mac OS
- Swift Problem Solver
- Analytical Problem Solver
- Excellent Communication
- Microsoft 365
- Microsoft Outlook
- Desktop Support
- Technical Support
- Troubleshooting
- Computer Hardware & Software
- Issue Handling
- Data Management
- Configure Network Hardware
- Self-Leaning
- Team Player
- Customer Relation
- Front of House Operations
- Hospitality Services
- Health and Safety Procedures
- Customer And Clint Relations
- Engineering systems knowledge
- Technical engineering
- Technical testing expertise
- Diagnostic software
- Working with special tools
- Software engineering
- Web-based software engineering
- Problem-solving
- Team building
- Leadership
- Google Workspace
Passions
Mobile Technologies, Computer Hardware & Software, Microsoft Office 365, e commerce
Timeline
Service engineer
SBE UK LTD / EE
2024.03 - 2026.02
Mobile Technician
11 Technologies
2022.02 - 2024.02
Mobile & Laptop Technician
Rayhan Unlocking & Repair
2017.01 - 2022.07
Sales Advisor
Health & Glow Store
2016.01 - 2017.01
Front Desk Receptionist
Coral Skin and Dental Clinic
2015.04 - 2015.12
Bachelor - Computer Application
Osmania University
Diploma - Computer Science and Engineering
Frobel's Junior College
Higher Education School - undefined
Slate The School
Masters - MSC Computing
Sheffield Hallam University