Summary
Overview
Work history
Education
Skills
Timeline
Generic

SOPIRIALA JAJA

Cambridge,England

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and

hands-on in task completion.

Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving.

Driven to deliver high quality service and consistent result.

Skilled with attention to detail and problem-solving skills to approach different applications and conflicts. Understands importance of balancing risk against financial returns to optimise profits. Quick to learn new procedures and careful to follow protocols.

Overview

7
7
years of professional experience

Work history

Customer service/ Barista

Costa coffee, compass Group
Cambridge, England
05.2023 - 05.2025
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Completed successful cash audits, correctly balancing till drawers and readying deposits for banking.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Created speciality drinks according to exact customer requests and preferences.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Boosted customer loyalty through attentive and efficient service.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Advised customers on availability, pricing and location of products.

Customer service

Ontrak recruitment
Cambridge, England
12.2022 - 04.2023
  • Provide an impeccable customer service experience to customers and passengers on the railway
  • Being vigilant and visible to all customers and other members of staft
  • Assisting customers with the usage of lifts and luggage
  • Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
  • Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws.

Brand Ambassador

Hoovers
Cambridge
11.2022 - 01.2023
  • Representing the brand and driving sales in store across all client's products with some key focus
  • Demonstrating and matching products to consumer needs confidentlv. leading to an increase in sales
  • Building productive relationships in store. providing additional sales support and product training to store colleagues during quieter periods
  • Reporting performance and insight daily
  • Maxisiming brand awareness
  • Attracted customers through new event concepts and interesting discussion topics.
  • Advised clients on optimum mix of products and distribution channels for greatest success.
  • Predicted and interpreted consumer trends to improve product offerings.
  • Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
  • Built public relations strategies for broadened advertising scope.
  • Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
  • Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.

Customer Team Member

Cambridge
06.2022 - 10.2022
  • Assisted customers on shop floor, locating items and taking payments
  • Advised customers on shop offers, promotions and discounts
  • Marked down products for discounts in line with store policies
  • Provided cheerful, professional customer service, offering a can-do attitude to all requests
  • Prepared, presented and packaged store products
  • Resolved customer issues effectively and efficiently, seeking support from team leader and team members as needed
  • Prepared store products for the sales floor, ensuring smart, tidy product presentation
  • Adhered strictly to policies and procedures for continued company compliance
  • Verified shoppers' ID when selling age-restricted products
  • Cleaned and organised checkout area
  • Followed shop and cash security measures to reduce losses
  • Restocked shelves, facing up products, checking dates and verifying prices
  • Returned baskets and trollies to storefront, facilitating convenient shopping experience
  • Promoted store membership scheme, increasing customer sign up in line with personal targets
  • Processed purchases and returns at checkout, maintaining balanced till
  • Communicated with store team using via walkie-talkie and PA system
  • Supported smooth workflow by helping staff across multiple store areas
  • Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction
  • Handled store bakery duties, carefully transporting goods and organising for well-presented displays

Personal Assistant

African pride, Port Harcourt
Rivers
06.2018 - 12.2018
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events
  • Keep reports of transactions
  • Checked and opened mail, enabling prompt response to correspondence, bills and invoices
  • Issues changes, credits or refunds
  • Count money in cash drawers at the beginning and end of shifts to ensure that the amounts are correct and that there is adequate change
  • Pleasantly deal with customers to ensure satisfaction
  • Resolve customer complaints, guide them and provide relevant information
  • Process returns and check items to see if damaged
  • Completed business account reconciliations, maintaining accurate financial records
  • Operated multi-line phone systems, handling high volume of calls daily
  • Documented staff entitlements and expenditures, matching information against allowances
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials
  • Conformed letters, emails and forms to office standards and corrected colleagues' work
  • Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.

Education

Bachelor - Medical Science: Medicine and surgery

Madonna university
Rivers

High - undefined

Bachelors of life science - Life science

Anglia Ruskin university
Cambridge
09.2023

GCSE - undefined

Goldsprings high school
Harcourt, Rivers
06.2016

Skills

  • Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving
  • Driven to deliver high quality serviceand consistent result
  • Team player
  • Excellent communicator
  • Exceptional customer service
  • Swift problem solver
  • Dedicated work ethic
  • Fast learning
  • Verbal communication
  • Domestic organisation
  • Staff relation
  • Excellent communication skills
  • Detail oriented
  • Reliable and dependable
  • Client satisfaction
  • Independent worker
  • Computer-savvy
  • Coordination skills
  • Results-oriented
  • Self directed
  • Result-driven individual
  • Proper phone etiquette
  • Culinary skills
  • Works well independently and as a team
  • Task oriented and completes responsibilities in a timely manner
  • Accurate and detailed
  • Detailed minute-keeping
  • Problem solving
  • Understands grammar
  • Customer experience
  • Payment processing
  • Customer care
  • Brand awareness and representation
  • Account management
  • Self-Control
  • Positive demeanour
  • MS Office expert
  • Customer satisfaction focused

Timeline

Customer service/ Barista

Costa coffee, compass Group
05.2023 - 05.2025

Customer service

Ontrak recruitment
12.2022 - 04.2023

Brand Ambassador

Hoovers
11.2022 - 01.2023

Customer Team Member

06.2022 - 10.2022

Personal Assistant

African pride, Port Harcourt
06.2018 - 12.2018

Bachelor - Medical Science: Medicine and surgery

Madonna university

High - undefined

Bachelors of life science - Life science

Anglia Ruskin university

GCSE - undefined

Goldsprings high school

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SOPIRIALA JAJA