William Ballard
Chippenham,Wiltshire
Summary
Approachable, conscientious and dependable 29-year-old with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. Pursues opportunities to support team members and proactively address issues.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Front of house team member
Allington Cafe
Chippenham, Wiltshire
06.2025 - Current
- Upheld rigorous hygiene standards in all front-of-house areas.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Enhanced guest experience with friendly and helpful attitude.
Operations/Café Team Member
Marks & Spencer
Chippenham, United Kingdom
11.2024 - 05.2025
- Manage busy periods in the Café, maintaining cleaning and safety standards whilst providing exceptional customer service.
- Make variety of barista drinks and hot foods, ensuring high quality is maintained and customers are satisfied.
- Help customers during busy periods, ensuring that they were satisfied and found what they were looking for.
- Take initiative in assisting colleagues when awaiting to ask my manager for my next task.
Painter & Decorator
Bridgen Painter & Decorator
Various locations, United Kingdom
08.2024 - 10.2024
- Prepared and primed surfaces by cleaning, sanding and filling holes to ensure smooth, even finish.
- Applied paint, varnish and other finishes to a variety of surfaces including walls, ceilings and woodwork.
- Ensured precision in work, achieving clean lines and impeccable results.
Barista
Coffee Gems
Chippenham, United Kingdom
11.2023 - 04.2024
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Took initiative on decision-making to attract more customers, such as recommending billboards to direct people from city centre to coffee shop.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Customer Team Member
Co-op
Chippenham, United Kingdom
09.2022 - 11.2023
- Provided professional customer service, offering can-do attitude to all requests.
- Monitored product levels to maintain well-stocked, visually-appealing sales floor arrangements.
- Sought to build rapport with regular and new customers through kindness and respect.
Barista
Dyson
Hullavington, United Kingdom
06.2022 - 09.2022
- Created speciality drinks according to exact customer requests and preferences.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Fulfilled personalised orders, meeting strict dietary requirements.
Crew Member
McDonald's
Chippenham, United Kingdom
03.2019 - 06.2022
- Operated cash register to take payments and process orders.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Handled customer complaints using quick decision-making to resolve issues.
- Mentored new colleagues in using tills and preparing drinks during busy shifts.
Cashier
Poundland
Chippenham, United Kingdom
10.2018 - 02.2019
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Barista
Terra Nova
Cardiff, United Kingdom
05.2018 - 08.2018
- Built and nurtured customer loyalty by remembering personal preferences.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
Barista
Amadeus Food
Birmingham, United Kingdom
06.2017 - 10.2017
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Cleaner
Mitie
Chippenham, United Kingdom
02.2017 - 04.2017
- Cleaned law courts in Chippenham.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Correctly used colour-coded equipment.
- Dusted countertops, ceilings and furniture for pristine environment.
- Cleaned and dried windows, mirrors and glass surfaces.
Sales Assistant
Landmark
Marlborough, United Kingdom
06.2016 - 01.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
Barista
Costa Coffee
Marlborough, United Kingdom
01.2016 - 06.2016
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Operations Team Member
Waitrose
Marlborough, United Kingdom
09.2014 - 05.2015
- Checked product dates for reductions.
- Ensured to check all required sections within limited timeframe.
- Covered overtime as cashier, delivering exceptional customer service.
Education
Bachelor of Laws (Honours) (LLB) -
The Open University
Milton Keynes, Buckinghamshire 09.2021 - 09.2025
International Baccalaureate -
St Johns School
Marlborough, Wiltshire 09.2012 - 06.2015
GCSEs -
St Johns School
Marlborough, Wiltshire 09.2010 - 06.2012
Skills
- Effective collaboration
- Exceptional customer service
- Excellent communicator
- Swift problem solver
- Dedicated work ethic
- Personal initiative
- Team leading and team building
- Complaint resolution
- Creative problem solving
- Kitchen deep cleaning
- Disinfection techniques
- Cleaning equipment knowledge
- COSHH compliant
- Chemical mixing and storage
- Covid-19 cleaning standards
Volunteering, Interests and Achievements
- Keen runner, from achieving Wiltshire Cross Country Champion in 2011 to individually winning Wiltshire Off Road Race League 2024/25.
- Active member of church community, routinely involved in streaming Sunday service.
- Volunteer with Operation Mobilisation: in Serbian refugee camp in 2022, on Camino de Santiago pilgrimage in 2023, and three months with OM Spain in 2024.
- Presented national radio broadcast and volunteered with disabled children's charity in The Gambia in 2011.
References
References available upon request.
Timeline
Front of house team member
Allington Cafe
06.2025 - Current
Operations/Café Team Member
Marks & Spencer
11.2024 - 05.2025
Painter & Decorator
Bridgen Painter & Decorator
08.2024 - 10.2024
Barista
Coffee Gems
11.2023 - 04.2024
Customer Team Member
Co-op
09.2022 - 11.2023
Barista
Dyson
06.2022 - 09.2022
Bachelor of Laws (Honours) (LLB) -
The Open University
09.2021 - 09.2025
Crew Member
McDonald's
03.2019 - 06.2022
Cashier
Poundland
10.2018 - 02.2019
Barista
Terra Nova
05.2018 - 08.2018
Barista
Amadeus Food
06.2017 - 10.2017
Cleaner
Mitie
02.2017 - 04.2017
Sales Assistant
Landmark
06.2016 - 01.2017
Barista
Costa Coffee
01.2016 - 06.2016
Operations Team Member
Waitrose
09.2014 - 05.2015
International Baccalaureate -
St Johns School
09.2012 - 06.2015
GCSEs -
St Johns School
09.2010 - 06.2012
Similar Profiles
Joana DiazJoana Diaz
Dental Assistant at Allington DentalDental Assistant at Allington Dental
Monique LucioMonique Lucio
Orthodontics Team Manager & Treatment Coordinator at Allington DentalOrthodontics Team Manager & Treatment Coordinator at Allington Dental
Shannon RiggsShannon Riggs
Dental Assistant at Allington Dental Formerly Known As Kool SmilesDental Assistant at Allington Dental Formerly Known As Kool Smiles
Clarice JennerClarice Jenner
Hotel Housekeeper at The Angel HotelHotel Housekeeper at The Angel Hotel
REHOBOTH TIGEREREHOBOTH TIGERE
PROFFESIONAL SUPPORT WORKER AND CARE ASSISTANT at BLUE BIRD CARE WILTSHIRE NORTHPROFFESIONAL SUPPORT WORKER AND CARE ASSISTANT at BLUE BIRD CARE WILTSHIRE NORTH