William Ballard
Chippenham,Wiltshire
Summary
Approachable, conscientious and dependable 29-year-old with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. Pursues opportunities to support team members and proactively address issues.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Front of house team member
Allington Cafe
Chippenham, Wiltshire
2025.06 - Current
- Upheld rigorous hygiene standards in all front-of-house areas.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Enhanced guest experience with friendly and helpful attitude.
Operations/Café Team Member
Marks & Spencer
Chippenham, United Kingdom
2024.11 - 2025.05
- Manage busy periods in the Café, maintaining cleaning and safety standards whilst providing exceptional customer service.
- Make variety of barista drinks and hot foods, ensuring high quality is maintained and customers are satisfied.
- Help customers during busy periods, ensuring that they were satisfied and found what they were looking for.
- Take initiative in assisting colleagues when awaiting to ask my manager for my next task.
Painter & Decorator
Bridgen Painter & Decorator
Various locations, United Kingdom
2024.08 - 2024.10
- Prepared and primed surfaces by cleaning, sanding and filling holes to ensure smooth, even finish.
- Applied paint, varnish and other finishes to a variety of surfaces including walls, ceilings and woodwork.
- Ensured precision in work, achieving clean lines and impeccable results.
Barista
Coffee Gems
Chippenham, United Kingdom
2023.11 - 2024.04
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Took initiative on decision-making to attract more customers, such as recommending billboards to direct people from city centre to coffee shop.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Customer Team Member
Co-op
Chippenham, United Kingdom
2022.09 - 2023.11
- Provided professional customer service, offering can-do attitude to all requests.
- Monitored product levels to maintain well-stocked, visually-appealing sales floor arrangements.
- Sought to build rapport with regular and new customers through kindness and respect.
Barista
Dyson
Hullavington, United Kingdom
2022.06 - 2022.09
- Created speciality drinks according to exact customer requests and preferences.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Fulfilled personalised orders, meeting strict dietary requirements.
Crew Member
McDonald's
Chippenham, United Kingdom
2019.03 - 2022.06
- Operated cash register to take payments and process orders.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Handled customer complaints using quick decision-making to resolve issues.
- Mentored new colleagues in using tills and preparing drinks during busy shifts.
Cashier
Poundland
Chippenham, United Kingdom
2018.10 - 2019.02
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Barista
Terra Nova
Cardiff, United Kingdom
2018.05 - 2018.08
- Built and nurtured customer loyalty by remembering personal preferences.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
Barista
Amadeus Food
Birmingham, United Kingdom
2017.06 - 2017.10
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Cleaner
Mitie
Chippenham, United Kingdom
2017.02 - 2017.04
- Cleaned law courts in Chippenham.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Correctly used colour-coded equipment.
- Dusted countertops, ceilings and furniture for pristine environment.
- Cleaned and dried windows, mirrors and glass surfaces.
Sales Assistant
Landmark
Marlborough, United Kingdom
2016.06 - 2017.01
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
Barista
Costa Coffee
Marlborough, United Kingdom
2016.01 - 2016.06
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Operations Team Member
Waitrose
Marlborough, United Kingdom
2014.09 - 2015.05
- Checked product dates for reductions.
- Ensured to check all required sections within limited timeframe.
- Covered overtime as cashier, delivering exceptional customer service.
Education
Bachelor of Laws (Honours) (LLB) -
The Open University
Milton Keynes, Buckinghamshire 2021.09 - 2025.09
International Baccalaureate -
St Johns School
Marlborough, Wiltshire 2012.09 - 2015.06
GCSEs -
St Johns School
Marlborough, Wiltshire 2010.09 - 2012.06
Skills
- Effective collaboration
- Exceptional customer service
- Excellent communicator
- Swift problem solver
- Dedicated work ethic
- Personal initiative
- Team leading and team building
- Complaint resolution
- Creative problem solving
- Kitchen deep cleaning
- Disinfection techniques
- Cleaning equipment knowledge
- COSHH compliant
- Chemical mixing and storage
- Covid-19 cleaning standards
Volunteering, Interests and Achievements
- Keen runner, from achieving Wiltshire Cross Country Champion in 2011 to individually winning Wiltshire Off Road Race League 2024/25.
- Active member of church community, routinely involved in streaming Sunday service.
- Volunteer with Operation Mobilisation: in Serbian refugee camp in 2022, on Camino de Santiago pilgrimage in 2023, and three months with OM Spain in 2024.
- Presented national radio broadcast and volunteered with disabled children's charity in The Gambia in 2011.
References
References available upon request.
Timeline
Front of house team member
Allington Cafe
2025.06 - Current
Operations/Café Team Member
Marks & Spencer
2024.11 - 2025.05
Painter & Decorator
Bridgen Painter & Decorator
2024.08 - 2024.10
Barista
Coffee Gems
2023.11 - 2024.04
Customer Team Member
Co-op
2022.09 - 2023.11
Barista
Dyson
2022.06 - 2022.09
Bachelor of Laws (Honours) (LLB) -
The Open University
2021.09 - 2025.09
Crew Member
McDonald's
2019.03 - 2022.06
Cashier
Poundland
2018.10 - 2019.02
Barista
Terra Nova
2018.05 - 2018.08
Barista
Amadeus Food
2017.06 - 2017.10
Cleaner
Mitie
2017.02 - 2017.04
Sales Assistant
Landmark
2016.06 - 2017.01
Barista
Costa Coffee
2016.01 - 2016.06
Operations Team Member
Waitrose
2014.09 - 2015.05
International Baccalaureate -
St Johns School
2012.09 - 2015.06
GCSEs -
St Johns School
2010.09 - 2012.06