Driven retail professional with good sales abilities, customer service-oriented nature and efficient practice to resolving customer problems. Able to sell all beauty and cosmetic products while adapting to new industry trends and changing customer desires. Seek to bring abilities to the new position with room for career growth.
Hi, I’m
Natalie Ford
Middlesbrough
Summary
Overview
22
years of professional experience
Work History
Boots Walgreens
No7 Advisor
06.2018 - Current
Job overview
- Achieved high sales revenue with value-focused customer service approach.
- Consulted on client skin care regimes to provide best-possible advice and guidance for their desired results and concerns.
- Used a variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Kept up-to-date with industry standards, trends and techniques.
- Provided clients with personalised skincare recommendations to support maintenance of healthy skin.
- Greeted customers and retrieved requested products.
- Blocked and faced all products on shelves and displays to meet company policies.
- Worked alongside Macmillan to help customers who require help with side affects due to treatments
- Always completing any relevant training and online e-learning
Boots Walgreens Middlesbrough
Boots BBA
06.2010 - 05.2018
Job overview
- Worked a fast paced role looking after electrical beauty, fragrance and No7 areas within a store.
- Maintaining accurate stock levels and assisting the completion of all deliveries to the store
- Providing excellent customer service skills via all channels of shopping
- Working as part of a team and equally efficient on my own
- Completing sales plan merchandising
Reds Hair & Beauty Sunderland
Colourist
05.2002 - 06.2010
Job overview
- Created repeat business by developing long-term relationships with regular customers.
- Worked alongside Loreal Professional products
- Selected hair colours based on customer preference.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Suggested treatments and styles to suit customer appearance and desired look.
- Used state-of-the-art techniques in colouring and treating hair.
Education
South Tyneside College South Tyneside
Nvq Levels 2&3 from Hairdressing
05.2004
University Overview
Castle View Comprehensive School Sunderland
5 GCSE’s All Grade C And Above from English Maths Science Gnvq Health & Social Care IT
05.2002
University Overview
Skills
- Outstanding customer service
- Stock management
- Customer loyalty building
- Strong customer service orientation
- Exceptional communication
- Adaptive team player
Timeline
No7 Advisor
Boots Walgreens
06.2018 - Current
Boots BBA
Boots Walgreens
06.2010 - 05.2018
Colourist
Reds Hair & Beauty
05.2002 - 06.2010
South Tyneside College
Nvq Levels 2&3 from Hairdressing
Castle View Comprehensive School
5 GCSE’s All Grade C And Above from English Maths Science Gnvq Health & Social Care IT
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