Karla Figueroa
Wokingham
Summary
With over seven years of experience in beauty retail, customer service, and hospitality, I bring a strong stack record of delivering excellent client experiences, supporting sales performance, and maintaining high store standards.
I thrive in fast paced environments where attention to detail, teamwork, and a positive attitude are essential. Whether helping customers find the right products, ensuring shelves are well presented and replenished, or supporting the dat to day store tasks, I always aim to contribute to a smooth-running, welcoming, and sales focused shop floor.
Overview
19
19
years of professional experience
Work history
No7 Advisor
No7 Beauty Co. - Boots, Walgreens Alliance
Reading
08.2023 - 01.2026
- Demonstrated product knowledge and application, resulting in increased customer satisfaction and sales.
- Consistently achieved highest Average Transaction Value (ATV) and Items Per Transaction (IPT)
- Engaged in ongoing skincare training programs to elevate expertise.
- Built strong client relationships, delivering personalised consultations.
- Assisted with maintaining accurate stock levels.
- Awareness of sales targets and contribution of ideas for achievement.
Assistant Manager, Beauty Department
Boots, Walgreens Alliance
Reading
04.2022 - 08.2023
- Promoted from No7 Advisor to cover maternity leave.
- Selected and interviewed beauty team members to build efficient and friendly/approachable personnel.
- Managed daily operations to ensure smooth running of shop floor.
- Oversaw cash office functions and ensured accurate staff payments including commissions.
No7 Advisor
No7 Beauty Co. - Boots, Walgreens Alliance
Reading
10.2018 - 04.2022
- Developed tailored skincare regimes through in-depth consultations.
- Built strong relations with clients to introduce, maintain and ensure brand loyalty.
- Engaged in training to further my knowledge on specific ingredients to provide curated regimes for customers.
Max Factor Account Manager
Coty - Boots, Walgreens Alliance
Reading
12.2016 - 09.2018
- Provided expert beauty advice and makeup tutorials.
- Drove highest year on year growth among self selection counters.
- Maintained counter standards and managed stock levels and manual ordering.
Experienced Team Member
Tipsi Monkey Lounge
Bartlett, U.S.A
11.2011 - 05.2016
- Took responsibility for full bar operations overall several years.
Bartender
Sansaveria
Bartlett, U.S.A
03.2010 - 10.2011
Cocktail Server
Marriot Renaissance Hotel
Schaumburg , U.S.A
09.2008 - 12.2009
Hostess Team Leader
Texas de Brazil
Miami Beach , U.S.A
01.2008 - 07.2008
Hostess
Texas de Brazil
Schaumburg, U.S.A
08.2006 - 12.2007
Education
High School Diploma -
Schaumburg High Scool
Schaumburg 08/2002 - 06/2006
Skills
- CIBTAC certified skincare and makeup advisor
- Strong client relationship management
- Customer complaint resolution
- Stock management and cash office responsibilities
- High attention to detail and curated client experience mindset
- Profesional, courteous, and socially aware
- Decision making and problem solving aptitude
- Excellent team collaboration and adaptability
- Salesforce proficiency
- Event organisation and hospitality operations
Languages
Spanish
Native
Affiliations
- Skin care and makeup trends, wellness therapy and ingredients, travelling to new and familiar places, literature, fitness and active lifestyle lifestyle
Timeline
No7 Advisor
No7 Beauty Co. - Boots, Walgreens Alliance
08.2023 - 01.2026
Assistant Manager, Beauty Department
Boots, Walgreens Alliance
04.2022 - 08.2023
No7 Advisor
No7 Beauty Co. - Boots, Walgreens Alliance
10.2018 - 04.2022
Max Factor Account Manager
Coty - Boots, Walgreens Alliance
12.2016 - 09.2018
Experienced Team Member
Tipsi Monkey Lounge
11.2011 - 05.2016
Bartender
Sansaveria
03.2010 - 10.2011
Cocktail Server
Marriot Renaissance Hotel
09.2008 - 12.2009
Hostess Team Leader
Texas de Brazil
01.2008 - 07.2008
Hostess
Texas de Brazil
08.2006 - 12.2007
High School Diploma -
Schaumburg High Scool
08/2002 - 06/2006