Karla Figueroa
Wokingham
Summary
With over seven years of experience in beauty retail, customer service, and hospitality, I bring a strong stack record of delivering excellent client experiences, supporting sales performance, and maintaining high store standards.
I thrive in fast paced environments where attention to detail, teamwork, and a positive attitude are essential. Whether helping customers find the right products, ensuring shelves are well presented and replenished, or supporting the dat to day store tasks, I always aim to contribute to a smooth-running, welcoming, and sales focused shop floor.
Overview
19
19
years of professional experience
Work history
No7 Advisor
No7 Beauty Co. - Boots, Walgreens Alliance
Reading
2023.08 - 2026.01
- Demonstrated product knowledge and application, resulting in increased customer satisfaction and sales.
- Consistently achieved highest Average Transaction Value (ATV) and Items Per Transaction (IPT)
- Engaged in ongoing skincare training programs to elevate expertise.
- Built strong client relationships, delivering personalised consultations.
- Assisted with maintaining accurate stock levels.
- Awareness of sales targets and contribution of ideas for achievement.
Assistant Manager, Beauty Department
Boots, Walgreens Alliance
Reading
2022.04 - 2023.08
- Promoted from No7 Advisor to cover maternity leave.
- Selected and interviewed beauty team members to build efficient and friendly/approachable personnel.
- Managed daily operations to ensure smooth running of shop floor.
- Oversaw cash office functions and ensured accurate staff payments including commissions.
No7 Advisor
No7 Beauty Co. - Boots, Walgreens Alliance
Reading
2018.10 - 2022.04
- Developed tailored skincare regimes through in-depth consultations.
- Built strong relations with clients to introduce, maintain and ensure brand loyalty.
- Engaged in training to further my knowledge on specific ingredients to provide curated regimes for customers.
Max Factor Account Manager
Coty - Boots, Walgreens Alliance
Reading
2016.12 - 2018.09
- Provided expert beauty advice and makeup tutorials.
- Drove highest year on year growth among self selection counters.
- Maintained counter standards and managed stock levels and manual ordering.
Experienced Team Member
Tipsi Monkey Lounge
Bartlett, U.S.A
2011.11 - 2016.05
- Took responsibility for full bar operations overall several years.
Bartender
Sansaveria
Bartlett, U.S.A
2010.03 - 2011.10
Cocktail Server
Marriot Renaissance Hotel
Schaumburg , U.S.A
2008.09 - 2009.12
Hostess Team Leader
Texas de Brazil
Miami Beach , U.S.A
2008.01 - 2008.07
Hostess
Texas de Brazil
Schaumburg, U.S.A
2006.08 - 2007.12
Education
High School Diploma -
Schaumburg High Scool
Schaumburg 08/2002 - 06/2006
Skills
- CIBTAC certified skincare and makeup advisor
- Strong client relationship management
- Customer complaint resolution
- Stock management and cash office responsibilities
- High attention to detail and curated client experience mindset
- Profesional, courteous, and socially aware
- Decision making and problem solving aptitude
- Excellent team collaboration and adaptability
- Salesforce proficiency
- Event organisation and hospitality operations
Languages
Spanish
Native
Affiliations
- Skin care and makeup trends, wellness therapy and ingredients, travelling to new and familiar places, literature, fitness and active lifestyle lifestyle
Timeline
No7 Advisor
No7 Beauty Co. - Boots, Walgreens Alliance
2023.08 - 2026.01
Assistant Manager, Beauty Department
Boots, Walgreens Alliance
2022.04 - 2023.08
No7 Advisor
No7 Beauty Co. - Boots, Walgreens Alliance
2018.10 - 2022.04
Max Factor Account Manager
Coty - Boots, Walgreens Alliance
2016.12 - 2018.09
Experienced Team Member
Tipsi Monkey Lounge
2011.11 - 2016.05
Bartender
Sansaveria
2010.03 - 2011.10
Cocktail Server
Marriot Renaissance Hotel
2008.09 - 2009.12
Hostess Team Leader
Texas de Brazil
2008.01 - 2008.07
Hostess
Texas de Brazil
2006.08 - 2007.12
High School Diploma -
Schaumburg High Scool
08/2002 - 06/2006