Anne-Mai Aasna
Farnborough,Hampshire
Summary
Dedicated No7 Advisor with extensive expertise in beauty product application, client consultation, and skincare analysis using Pro Derm Scan. Proven track record in achieving sales targets, promoting vouchers and discounts, and maintaining high hygiene standards. Adept at inventory control, customer engagement, and staying updated with beauty industry trends. Committed to providing personalised consultations while ensuring sensitivity to client privacy. Passionate about cosmetics and resilient in stressful situations, with a strong understanding of skin types and cosmeceuticals. Career goal: To leverage skills in a dynamic role within the beauty industry that fosters professional growth and client satisfaction.
Driven professional with natural aptitude for providing insightful advice and guidance. Demonstrates strong communication and problem-solving skills, fostering trust and facilitating effective solutions. Committed to making meaningful impact by helping clients achieve their goals and navigate challenges successfully.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
No7 Advisor
Boots
Camberley, Surrey
04.2024 - Current
- Improved self-confidence of clients with appropriate make-up application techniques.
- Collaborated with other team members for optimised customer service delivery.
- Identified client needs by asking relevant questions and listening actively to the responses.
- Advised customers on latest skincare trends to boost their skincare regime.
- Assisted customers in choosing suitable products, enhancing sales performance.
- Educated customers about product ingredients, ensuring informed purchasing decisions.
- Streamlined store operations by maintaining clean and organised workstations.
- Conducted skin consultations for tailored product recommendations.
- Cultivated a welcoming shopping environment through friendly and professional demeanour.
- Facilitated in-store makeup demonstrations to inspire potential purchases.
- Enhanced customer loyalty by offering personalised beauty advice.
- Performed daily inventory checks, ensuring adequate stock availability.
- Developed strong relationships with regular clients, encouraging repeat business.
- Demonstrated product usage, resulting in increased customer satisfaction.
- Kept up-to-date with new industry trends to provide knowledgeable service.
- Guided customers through the store layout to facilitate easy navigation.
- Explained product benefits and usage, encouraging guests to take advantage of free samples.
- Recommended items to suit customer preferences and budgets, boosting loyalty and satisfaction.
- Finished Skin School, Artistry Academy, Macmillan Beauty Advisor and other courses included in 1 year training with No7.
Customer advisor
Boots
Camberley, Surrey
01.2024 - 04.2024
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Provided exceptional customer service to ensure a positive shopping experience.
- Resolved customer complaints effectively, maintaining brand reputation.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Facilitated seamless transactions at check-out counters for quick checkout process.
- Assisted customers in product selection, resulting in increased sales.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Christmas Customer Advisor
Boots
Camberley, Surrey
12.2023 - 12.2023
- Helped maintain shop floor presentation standards by restocking shelves when needed.
- Maintained clean and orderly till area, ensuring smooth operations.
- Handled high-pressure situations calmly whilst serving a large number of customers during holiday season.
- Offered product recommendations based on customer preferences, enhancing sales opportunities.
- Supported colleagues during peak hours, boosting staff morale and productivity.
- Resolved customer complaints with effective communication skills.
- Enhanced customer service by efficiently processing transactions and addressing queries.
- Took part in regular training programmes to enhance knowledge base and skills set.
- Greeted customers entering store and responded promptly to customer needs.
- Helped meet business needs by working extra shifts.
- Displayed and restocked merchandise by following brand guidelines.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
Education
Interior Designer Assistant in Textiles - Interior Design in Textiles
Tallinna Tööstushariduskeskus
Tallinn, Estonia 09.2011 - 06.2013
Skills
- Fully trained No7 Advisor
- No7 Macmillan Beauty Advisor
- Beauty product application
- Voucher and discount promotion
- Inventory control efforts
- Feedback receptiveness
- Target achievement
- Communication excellence
- Beauty industry trends awareness
- Resilience in stressful situations
- Cosmetics passion
- Skin analysis with Pro Derm Scan
- Client consultation
- Sensitivity to client privacy
- Handling equipment safely
- Understanding skin types
- Adaptability to new products
- Knowledge of cosmeceuticals
- Hygiene standards adherence
- Personalised consultation
- Motivational attitude
- Skincare product application
- Makeup artistry
- Empathetic listener
- Sales proficiency
- Customer Service
- Product knowledge in No7
- Inventory control
- Customer engagement
Languages
English
Fluent
Estonian
Native
References
References available upon request.
Timeline
No7 Advisor
Boots
04.2024 - Current
Customer advisor
Boots
01.2024 - 04.2024
Christmas Customer Advisor
Boots
12.2023 - 12.2023
Interior Designer Assistant in Textiles - Interior Design in Textiles
Tallinna Tööstushariduskeskus
09.2011 - 06.2013
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