Years of professional experience
Narayan Ramachandran
Quality Controller
Southampton,Hampshire
Summary
Accomplished professional with extensive expertise in rig move logistics & retail operations and business administration, demonstrating strong decision-making prowess and strategic planning capabilities. Proficient in auditing, risk assessment, ISO implementation, and critical evaluation in QHSE, supply chain and operations analysis, and ERP software with a proven track record in lean manufacturing and CAPA execution. Adept at SOP reviews and enterprise resource planning systems, aiming to leverage skills for enhanced operational efficiency and thereby contributing to business growth.
Overview
9
9
6
6
years of post-secondary education
2
2
Masters Degree (India & UK)
Work history
Duty Manager
Southern Coop (TSC)
Southampton, United Kingdom
2024.05 - 2026.02
- Optimised cost control measures, enhancing waste performance by 10% through effective clearance and product rotation.
- Maintained accurate transaction records and compliance documentation, achieving over four-star ratings in Coop network.
- Managed front-of-store operations, supervising cash register activities and ensuring compliance with age-restricted products.
- Coordinated delivery schedules and managed inventory, placing store consistently within top 10 in performance.
- Prioritised workloads to meet operational deadlines while delegating tasks to team members.
- Coordinated staff schedules to maximise productivity.
- Supported marketing campaigns, increasing brand visibility within local community, thereby improving footfall and increasing sales performance by 15%
- Enforced health and safety procedures to prioritise staff and customer wellbeing, with store achieving 100% in each external environmental officer's audit.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Supervised and evaluated employee performance, providing constructive feedback and identifying staff talent.
Specialist
Apple
Southampton, United Kingdom
2025.08 - 2026.01
- Achieved over 93% customer satisfaction rating, exceeding benchmarks in key performance areas in this contractual role.
- Processed transactions accurately while ensuring compliance with company policies.
- Maintained comprehensive product knowledge to enhance customer outcomes.
- Collaborated with colleagues to improve service delivery in fast-paced retail setting.
- Maintained up-to-date industry knowledge through continuous professional development.
- Maintained excellent market and trend awareness to meet customer demand and suggest suitable options based on their usage.
Support Advisor
Carnival UK (P&O, Cunard)
Southampton, United Kindgom
2023.12 - 2024.03
- Managed pre-cruise reservation enquiries, ensuring exceptional guest support through multiple communication channels. Handled over 50 calls/day and 40-plus emails.
- Resolved booking complaints as first point of contact, effectively adhering to company compensation guidelines.
- Demonstrated commitment to customer satisfaction through efficient reservation management, completing over 15 cruise bookings per day in line with compliance with policies.
Quality Controller
ASAATCO - Al Saj Al Abiyad Trading & Cont. Co.
Muscat, Oman
2017.12 - 2023.09
- Managed quality across QHSE, supply chain and operations to ensure compliance, continuously achieving over 90% compliance in each external QHSE audit carried out by clients and government agencies. This role involved direct reporting to CEO on all critical factors
- Part of QHSE incident investigation team to record meetings and actions, analyse critical failures and ensure learnings are cascaded to all stakeholders.
- Preparation and submission of technical documents for tender submissions, successfully acquiring contracts with clients such as Petroleum Development Oman (PDO), Abraj Energy Services, MB Petroleum, etc.
- Key part of supply chain process is ensuring product quality and requirements are optimised, which was achieved through conducting supplier QHSE audits and inventory and maintenance process audits.
- Prepared annual QHSE monitoring & business plans, tracking compliance and implementing feedback mechanisms. Ensure continuous follow-up with key stakeholders to achieve 95% compliance over five years.
- Focal point and instrumental in implementation of company-wide ODOO ERP software. This involved liaising with each department and third-party software developers.
- Development and monitoring of operational analysis reports, such as fuel monitoring, IVMS tracking, asset utilisation, performance appraisals, and rig move analysis trends
- Custodian of company-wide documentation and part of process design and implementation team
- Monitoring of internal and external action registers, ensuring action closure over 96% consistently.
- Generated financial reports, including trial balances and variance analyses via ERP software.
- Implemented ISO standards (9001:2015, 14001:2015, 45001:2018) to uphold compliance across company functions and championed transition from OHSAS 18000 to ISO 45001:2018.
- Drove continuous improvement initiatives aligned with corporate development objectives.
QHSE Advisor
Abu Haytham & Adam Sons Hussain Fadhil (Grace Motors - logistics service provider)
Muscat, Oman
2017.04 - 2017.12
- Implemented and managed In-Vehicle Monitoring System (IVMS) for corporate assets to ensure 100% of fleet is under surveillance, collaborating with software developers and client representatives.
- Executed QHSE advisory responsibilities, managing daily HSE violations and maintaining staff training records, consistently achieving 100% compliance based on client specifications and mandatory requirements.
- Identified risk factors in goods transportation to enhance operational safety.
- Maintained accurate documentation of all QHSE activities for auditing purposes.
- Maintained documentation of HSE reports and led strategic HSE meetings with senior management monthly
- Served as primary liaison with IVMS providers, coordinating software development and training requirements.
- Drove organisational safety standards through proactive monitoring and strategic interventions.
- Facilitated toolbox talks every day to ensure understanding of safe working practices.
Accountant
Polyglot Institute Oman
Muscat, Oman
2013.12 - 2015.01
- Assisted in financial operations at Polyglot and its sister organisations, including sales invoice preparation and payroll administration.
- Processed debtors' and creditors' statements to ensure accurate financial reporting and followed up with customers on payment collection.
- Executed bank statement reconciliations, ensuring 100% accuracy with trial balance and balance sheets, and prepared cheque and payment vouchers.
- Administered day-to-day cash management and employee end-of-service financial assistance.
Education
Master of Science (MSc) - Strategic Operations and Supply Chain Management
University of Southampton (Russell Group)
Southampton, UK 2023.09 - 2024.09
Master of Business Administration (MBA) - Financial Management
Annamalai University
India 2019.01 - 2021.01
Bachelors in Commerce (B.COM) - Commerce
University of Madras
India 2011.07 - 2014.06
Skills
- Decision-Making prowess
- Retail operations understanding
- Business administration knowledge
- Auditing experience
- Lean manufacturing expertise
- Risk assessment capabilities
- Critical evaluation capacity
- CAPA execution
- SOP reviews
- Enterprise resource planning systems
- Strategic planning capabilities
- Microsoft Office
Certification
- NEBOSH IGC (International General Certificate) is a globally recognised occupational health and safety qualification. It provided comprehensive training in workplace safety principles, risk assessment, and management. The certificate covers key areas like identifying workplace hazards, understanding legal responsibilities, conducting risk assessment, implementing safety management systems, analysing accidents, and preventing incidents
- The IOSH entry-level certification covered essential safety principles, helping me to understand the role in maintaining a safe work environment and recognising potential hazards. The course introduced key concepts like risk assessment, accident prevention, and personal responsibility for workplace safety.
Languages
English
Advanced
C1
Hindi
Advanced
C1
Tamil
Advanced
C1
Malayalam
Advanced
C1
Custom Section
- International Logistics, LinkedIn Learning
- Procurement Planning, Blue Ocean Academy, UAE
- Building Resilience in Supply Chain, Blue Ocean Academy, UAE
- Business Analysis Foundation, PMI - LinkedIn Learning
- Quality Management in Supply Chain, Blue Ocean Academy, UAE
- ISO Internal Auditor Training, Veave Technologies
- ISO 45001:2018 Occupational Health & Safety Management, Udemy
- In Vehicle Monitoring System (IVMS) training on DynaMiX, Fleet Management Systems International (FMSi)
- ODOO ERP Software training, Open Firms Consulting Pvt. Ltd. (India)
Personal Information
- Date of birth: 16/07/1993
- Gender: Male
- Nationality: Indian
- Marital status: Unmarried
- Alternate Contact No: +968 96061851
Timeline
Specialist
Apple
2025.08 - 2026.01
Duty Manager
Southern Coop (TSC)
2024.05 - 2026.02
Support Advisor
Carnival UK (P&O, Cunard)
2023.12 - 2024.03
Master of Science (MSc) - Strategic Operations and Supply Chain Management
University of Southampton (Russell Group)
2023.09 - 2024.09
Master of Business Administration (MBA) - Financial Management
Annamalai University
2019.01 - 2021.01
Quality Controller
ASAATCO - Al Saj Al Abiyad Trading & Cont. Co.
2017.12 - 2023.09
QHSE Advisor
Abu Haytham & Adam Sons Hussain Fadhil (Grace Motors - logistics service provider)
2017.04 - 2017.12
Accountant
Polyglot Institute Oman
2013.12 - 2015.01
Bachelors in Commerce (B.COM) - Commerce
University of Madras
2011.07 - 2014.06