Daisy Wood
Summary
A professional with a strong foundation in time management mastery and decision-making prowess, consistently demonstrating reliability and friendliness in all interactions. Skilled in effective complaint resolution, ensuring customer satisfaction and fostering positive relationships. Committed to leveraging these competencies to achieve organisational goals and drive success.
Overview
5
5
years of professional experience
Work history
Duty manager
TGI Fridays
Bournemouth, England
2022.05 - 2026.01
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Supported marketing campaigns, increasing brand visibility within the local community.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Managed front-of-house operations to maintain a high level of service.
- Identified areas of improvement through regular performance assessments of staff members.
- Confident in cash handling of the business as well as cash up for the end of the day.
- Handled complaints professionally, leading to improved customer retention rates.
- Conducted training sessions for new employees, enhancing team competence.
- Ensured customer satisfaction with prompt problem resolution.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Facilitated cross-training in various restaurant roles, enhancing confidence as a waitress and bartender while acquiring foundational knowledge of kitchen operations.
Glass collector/ front of house
Bear cross pub
Bournemouth
2021.06 - 2021.08
- Collected and organised glasses for efficient cleaning process.
- Set up and prepared the restaurant for the day.
- Maintained cleanliness of bar area by prompt collection and washing of glassware.
- Checking and putting away the deliveries for the week
Education
GCSEs - Maths, English, Science, Dance, Drama, History & Geography
LEAF Studio
Bournemouth, England 2018.09 - 2021.05
A-Levels - Psychology, criminology & Applied science
Brockenhurst College
Brockenhurst 2021.09 - 2023.05
Bachelor of Science - Criminology and Forensic Psychology
University of Chichester
Chichester 2024.09 -
Skills
- Time management mastery
- Reliable
- Friendly
- Decision-Making prowess
- Effective complaint resolution
References
References available upon request.
Timeline
Bachelor of Science - Criminology and Forensic Psychology
University of Chichester
2024.09 -
Duty manager
TGI Fridays
2022.05 - 2026.01
A-Levels - Psychology, criminology & Applied science
Brockenhurst College
2021.09 - 2023.05
Glass collector/ front of house
Bear cross pub
2021.06 - 2021.08
GCSEs - Maths, English, Science, Dance, Drama, History & Geography
LEAF Studio
2018.09 - 2021.05