Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Luke Tann

Manchester,Greater Manchester

Summary

Accomplished professional with extensive expertise in retail operations and staff leadership. Demonstrates proficiency in Point-Of-Sale systems, Microsoft Office Suite, and basic accountancy. Skilled in decision-making, complaint resolution, and conflict management, with a strong focus on staff training and development. Committed to enhancing operational efficiency and customer satisfaction through effective problem-solving and strategic planning.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Duty Manager

Withington Baths
Manchester, Greater Manchester
11.2017 - Current
  • Handled cash transactions accurately for financial integrity.
  • Delivered excellent customer service through effective communication skills.
  • Liaised with suppliers regularly, maintaining strong business relationships.
  • Achieved customer satisfaction via swift resolution of problems.
  • Managed front-of-house operations to maintain a high level of service.
  • Handled complaints professionally, leading to improved customer retention rates.
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Maintained cleanliness standards, resulting in positive customer feedback.

Education

Diploma of Higher Education - Sports

Manchester Metropolitan University
Manchester
09.2022 -

A-Levels - Sports

Loreto College
Manchester
09.2018 - 05.2020

Skills

  • Point-Of-Sale system proficiency
  • Retail operations understanding
  • Decision-Making prowess
  • Complaint resolution proficiency
  • Basic accountancy
  • Microsoft office suite proficiency
  • Staff training
  • Conflict management
  • Staff leadership

Languages

English
Fluent

Certification

First Aid Qualification

Level 2 Personal Trainer Qualification

NPLQ Qualified

Level 3 Swim England Teacher Qualification

Pool Plant Certificate

Accomplishments

Help the workplace win multiple awards, such as the Manchester Sports Awards and the Queen's Award for Voluntary Service.


Multiple Sports awards playing American Football at both University and in the British Premiership. These awards consist of best committee member and specials team player of the year.

Affiliations

My favourite things to do in my spare time are reading, staying active and watching sports.

References

References available upon request.

Timeline

Diploma of Higher Education - Sports

Manchester Metropolitan University
09.2022 -

A-Levels - Sports

Loreto College
09.2018 - 05.2020

Duty Manager

Withington Baths
11.2017 - Current

Similar Profiles

Create profile
Luke Tann