Robert Marshall
BRIDGEND,County Borough of Bridgend
Summary
Accomplished professional with extensive expertise in business administration, recruitment, and operations management. Demonstrates proficiency in Microsoft Office Suite and excels in supply chain understanding, complaint resolution, and decision-making. Proven track record in loss prevention, stock control, and space organisation. Adept at technical equipment operation and time management, ensuring scheduling efficiency and customer relations excellence. Skilled in staff training, conflict management, and operational oversight with a focus on safety consciousness and team engagement. Committed to achieving delivery KPI targets while fostering employee development through effective leadership and front desk operations.
Seasoned professional with focus on managing daily operations and enhancing customer satisfaction. Capable of streamlining processes, leading teams, and ensuring high standards of service. Skilled in conflict resolution and inventory management, ensuring smooth and efficient operations.
Offering strong interpersonal and leadership skills, with background in customer service and team coordination. Knowledgeable about managing daily operations, resolving conflicts, and ensuring customer satisfaction. Ready to use and develop communication, problem-solving, and organisational skills in role.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Duty manager
Booker
Cardiff, Cardiff
10.2025 - Current
- Managed front-of-house operations to maintain a high level of service.
- Assign pickers there work load for the day.
- Oversaw stock checks and replenishing, ensuring product availability at all times.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Identified areas of improvement through regular performance assessments of staff members.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Delivered excellent customer service through effective communication skills.
- Handled complaints professionally, leading to improved customer retention rates.
- Handled all RTW
- Made sure delivery drivers departed on time and debriefed on return.
National roving operations manager
DX
BRIDGEND, County Borough of Bridgend
04.2010 - 09.2025
- Trained all new staff within 42 depots in UK and Ireland
- Responsible for improving all aspects of each depot failing and improving All depots to meet company requirements and targets.
- Responsible for helping all depots achieving higher kpi figures.
- Analysed performance metrics, identified areas for improvement in operations management.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Implemented quality control measures, enhanced product standards.
- Reduced overhead costs through efficient resource allocation and budget management.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Created a collaborative work environment for positive team dynamics.
- Directed safety protocols implementation, created safer workplace conditions.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Optimised workflow procedures with strategic planning and team coordination.
- Led teams to achieve business objectives on time and within budget constraints.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Building better moral within teams an giving extensive help and training to be a success.
Duty manager sports store
Mr Price sports
cape town, western cape
03.2007 - 03.2010
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Handled complaints professionally, leading to improved customer retention rates.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Managed front-of-house operations to maintain a high level of service.
- Supported marketing campaigns, increasing brand visibility within the local community.
Education
Bachelor of Arts - sport and fitness studies
University of Bedfordshire
Luton 09.1995 - 08.1998
Skills
- Business administration knowledge
- Recruitment and hiring aptitude
- Microsoft office suite proficiency
- Supply chain understanding
- Complaint handling excellence
- Complaint resolution proficiency
- Decision-Making prowess
- Loss prevention techniques
- Stock control methods
- Space organisation
- Technical equipment operation
- Time management mastery
- Scheduling efficiency
- Customer relations
- Staff training
- Conflict management
- Operations management
- Room and floor inspections
- Staff leadership
- Staff management
- Staff rota management
- Employee development
- Front desk operations
- Safety consciousness
- Team engagement
- Operational oversight
- Delivery KPI targets met
- Delivery eta skills
Affiliations
- Sports, music, travelling, family & freinds
Timeline
Duty manager
Booker
10.2025 - Current
National roving operations manager
DX
04.2010 - 09.2025
Duty manager sports store
Mr Price sports
03.2007 - 03.2010
Bachelor of Arts - sport and fitness studies
University of Bedfordshire
09.1995 - 08.1998