Summary
Overview
Work History
Education
Skills
References
Timeline
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Connor Davis

Rotherham,South Yorkshire

Summary

Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Duty Manager

JD Wetherspoon
Sheffield, South Yorkshire
01.2020 - Current
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Ensured customer satisfaction with prompt problem resolution.
  • Managed front-of-house operations to maintain a high level of service.
  • Maintained cleanliness standards, resulting in positive customer feedback.
  • Coordinated staff schedules to maximise productivity.
  • Handled cash transactions accurately for financial integrity.
  • Oversaw stock checks and reordering, ensuring product availability at all times.
  • Delivered excellent customer service through effective communication skills.
  • Conducted training sessions for new employees, enhancing team competence.
  • Sustained operational excellence with adherence to company policies and procedures.

Shift leader

JD Wetherspoon
Sheffield, South Yorkshire
01.2019 - 01.2020
  • Ensured smooth operational flow by effectively managing shift schedules.
  • Maintained high standards of customer service for improved satisfaction ratings.
  • Led team meetings to foster communication and improve work efficiency.
  • Dealt promptly with staff conflicts, resulting in a harmonious working environment.
  • Conducted regular equipment checks for optimal performance.
  • Maintained clean and safe work environment with regular inspections and cleaning rosters.
  • Coordinated employee tasks to meet business objectives efficiently.
  • Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.

Bar Associate

JD Wetherspoon
Sheffield, South Yorkshire
09.2016 - 01.2019
  • Enhanced customer satisfaction by providing excellent and efficient service.
  • Ensured cleanliness of bar area for a comfortable drinking environment.
  • Maintained stock levels to prevent shortage during peak hours.
  • Served customers with a friendly demeanor, improving overall bar atmosphere.
  • Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
  • Handled cash transactions accurately, ensuring financial integrity of the establishment.

Education

Certificate of Higher Education - Applied Sciences

Rotherham College of Arts and Technology
Rotherham
09.2014 - 06.2015

Certificate of Higher Education - Health And Social Care

Rotherham College of Arts and Technology
Rotherham
09.2013 - 06.2014

Certificate of Higher Education - Business Studies

Rotherham College of Arts and Technology
Rotherham
09.2012 - 06.2013

Skills

  • Decision-Making prowess
  • Complaint resolution proficiency
  • Customer relations
  • Lone working comfortability
  • Effective team work
  • Priority management

References

References available upon request.

Timeline

Duty Manager

JD Wetherspoon
01.2020 - Current

Shift leader

JD Wetherspoon
01.2019 - 01.2020

Bar Associate

JD Wetherspoon
09.2016 - 01.2019

Certificate of Higher Education - Applied Sciences

Rotherham College of Arts and Technology
09.2014 - 06.2015

Certificate of Higher Education - Health And Social Care

Rotherham College of Arts and Technology
09.2013 - 06.2014

Certificate of Higher Education - Business Studies

Rotherham College of Arts and Technology
09.2012 - 06.2013

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Connor Davis