Connor Davis
Rotherham,South Yorkshire
Summary
Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Duty Manager
JD Wetherspoon
Sheffield, South Yorkshire
2020.01 - Current
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Ensured customer satisfaction with prompt problem resolution.
- Managed front-of-house operations to maintain a high level of service.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Coordinated staff schedules to maximise productivity.
- Handled cash transactions accurately for financial integrity.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Delivered excellent customer service through effective communication skills.
- Conducted training sessions for new employees, enhancing team competence.
- Sustained operational excellence with adherence to company policies and procedures.
Shift leader
JD Wetherspoon
Sheffield, South Yorkshire
2019.01 - 2020.01
- Ensured smooth operational flow by effectively managing shift schedules.
- Maintained high standards of customer service for improved satisfaction ratings.
- Led team meetings to foster communication and improve work efficiency.
- Dealt promptly with staff conflicts, resulting in a harmonious working environment.
- Conducted regular equipment checks for optimal performance.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Coordinated employee tasks to meet business objectives efficiently.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
Bar Associate
JD Wetherspoon
Sheffield, South Yorkshire
2016.09 - 2019.01
- Enhanced customer satisfaction by providing excellent and efficient service.
- Ensured cleanliness of bar area for a comfortable drinking environment.
- Maintained stock levels to prevent shortage during peak hours.
- Served customers with a friendly demeanor, improving overall bar atmosphere.
- Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
- Handled cash transactions accurately, ensuring financial integrity of the establishment.
Education
Certificate of Higher Education - Applied Sciences
Rotherham College of Arts and Technology
Rotherham 2014.09 - 2015.06
Certificate of Higher Education - Health And Social Care
Rotherham College of Arts and Technology
Rotherham 2013.09 - 2014.06
Certificate of Higher Education - Business Studies
Rotherham College of Arts and Technology
Rotherham 2012.09 - 2013.06
Skills
- Decision-Making prowess
- Complaint resolution proficiency
- Customer relations
- Lone working comfortability
- Effective team work
- Priority management
References
References available upon request.
Timeline
Duty Manager
JD Wetherspoon
2020.01 - Current
Shift leader
JD Wetherspoon
2019.01 - 2020.01
Bar Associate
JD Wetherspoon
2016.09 - 2019.01
Certificate of Higher Education - Applied Sciences
Rotherham College of Arts and Technology
2014.09 - 2015.06
Certificate of Higher Education - Health And Social Care
Rotherham College of Arts and Technology
2013.09 - 2014.06
Certificate of Higher Education - Business Studies
Rotherham College of Arts and Technology
2012.09 - 2013.06