Naomi Zoltan
Liverpool,Merseyside
Summary
Mastered 4.5 years of hospitality experience, with a strong background in customer service, fine dining events, and wine serving. Proficient in up-selling strategies and menu knowledgeability, ensuring exceptional guest experiences. Skilled in coffee machine operation, table service, and maintaining workplace cleanliness. Bilingual capabilities enhance communication with diverse clientele. Hardworking and committed to delivering high standards of service and seeking opportunities to further develop expertise in the hospitality industry.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Bar staff member
Royal Ulster Yacht Club
Bangor, Ards and North Down
09.2023 - 03.2025
- Adhered to health and safety regulations strictly.
- Restocked bar efficiently during busy periods.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Rotated stock regularly, reducing waste from expired products.
- Make cocktails & pints and other drinks, tea and coffees.
- Worked weddings, funeral events & birthdays (fast paced environments of over 100 guests).
- Ensured customer satisfaction by providing excellent service.
- Use tills and card machines (kept records of tabs accurately, avoiding monetary discrepancies).
- Maintained professional knowledge about various drink recipes and offerings.
- Engaged in upselling techniques, boosting sales revenue.
- Clear glasses and wash them (at a fast pace).
Food and beverage assistant
Hastings Hotels, Cultra Inn
Holywood, Ards and North Down
06.2023 - 09.2025
- Provided detailed menu information to customers, facilitating informed choice making.
- Handled cash & card transactions accurately for seamless payment process.
- Prioritised tasks during peak hours to ensure smooth operations.
- Checked food quality before serving safeguarding diner's experiences.
- Adapted quickly to changing schedules ensuring consistent performance.
- Managed table arrangement for maximising dining capacity during busy periods.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Prepared cocktails, draughts, and mixed drinks, teas & coffees to meet customer tastes.
- Upselling drinks & desserts.
Food and beverage assistant
Villa Oregano
Bangor, Ards and North Down
01.2023 - 07.2025
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Provided detailed menu information and daily specials to customers, facilitating informed choice making & increasing sales, when taking orders.
- Handled cash & card transactions accurately for seamless payment process.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Trained new team members, contributing to staff proficiency.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Handled Bangor eats, Just Eat machines and restaurant tills.
- Packing delivery and collection orders.
- Making drinks, coffees, milkshake desserts and cocktails, using blenders, beer taps and coffee machines.
- Provided quality customer service, resulted in repeat bookings.
- Kept detailed records of inventory, facilitating accurate restocking.
Education
Bachelor of Arts - Primary education
Liverpool Hope University
Liverpool 09.2024 - 06.2027
Skills
- Bilingual or multilingual
- Up-Selling strategies
- Menu knowledgeability
- Customer Service
- Coffee machine operation
- Table service
- Fine dining events
- Wine serving
- Workplace cleanliness
- Multitasking efficiency
Languages
Hungarian
Fluent
English
Fluent
French
Intermediate
Timeline
Bachelor of Arts - Primary education
Liverpool Hope University
09.2024 - 06.2027
Bar staff member
Royal Ulster Yacht Club
09.2023 - 03.2025
Food and beverage assistant
Hastings Hotels, Cultra Inn
06.2023 - 09.2025
Food and beverage assistant
Villa Oregano
01.2023 - 07.2025
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