ELIZA LESINA
Coventry
Summary
Enthusiastic and customer-focused Travel and Tourism graduate with hands-on experience in hospitality, leisure, and customer service environments. Experienced in working under pressure, ensuring customer safety, delivering exceptional service, and collaborating effectively within diverse teams. Certified in Emergency First Aid at Work and confident communicating with customers from a wide range of backgrounds. Passionate about travel, creating memorable customer experiences, and representing an airline with professionalism, warmth, and a strong commitment to safety.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Bar Staff Member
Dhillon's Brewery
Coventry
01.2025 - Current
- Provided exceptional customer service in fast-paced hospitality setting, enhancing guest satisfaction.
- Managed multiple customer requests during peak trading periods.
- Prepared and served drinks efficiently while maintaining excellent attention to detail.
- Ensured cleanliness and organisation of bar area, contributing to positive customer experience.
- Worked collaboratively with colleagues to provide a positive customer experience.
- Exhibited professionalism and strong communication skills, fostering strong relationships with customers and team members.
Waterpark Assistant
The Wave Waterpark
Coventry
04.2025 - 04.2026
- Supervised water slides and monitored busy public areas to ensure visitor safety and enhance overall experience.
- Responded swiftly and professionally to emergencies and customer incidents, minimising risk and ensuring guest satisfaction.
- Administered first aid as needed after obtaining the Emergency First Aid at Work qualification.
- Maintained high safety standards while working efficiently in fast-paced, high-pressure environment.
- Delivered excellent customer service while maintaining a calm, friendly, and professional manner.
- Communicated effectively with colleagues via radio to maintain safe operations.
Hospitality Assistant (Work Experience)
Elle's
Coventry
- Welcomed and served customers efficiently in a busy restaurant environment, enhancing overall guest satisfaction.
- Delivered food and beverages efficiently while maintaining excellent service standards.
- Contributed to a positive dining experience for every customer by ensuring timely service and a welcoming atmosphere.
- Cultivated teamwork, communication, and customer care skills to support a collaborative service atmosphere.
- Prepared and cleared tables to ensure a clean and welcoming dining area.
Leisure Centre Assistant (Work Experience)
The Wave
Coventry
- Assisted customers at reception and gym facilities, ensuring a welcoming environment.
- Assisted with reception duties and customer enquiries.
- Ensured cleanliness of leisure centre, promoting a safe and pleasant experience for visitors.
- Conducted hourly headcounts to monitor facility attendance. and safety checks.
- Built excellent organisational and communication skills while working within a busy environment.
Education
NCFE Level 3 Certificate - Travel and Tourism
Coventry College
01-2026
GCSEs - English and Mathematics
President Kennedy School
01-2024
Skills
- Exceptional customer service
- Safety awareness
- Excellent verbal communication
- Teamwork and collaboration
- Remaining calm under pressure
- Conflict resolution and problem-solving
- Time management and organisation
- Attention to detail
- Adaptability and flexibility
- Hospitality and service excellence
- Multilingual: English and Latvian
Certification
Emergency First Aid at Work (EFAW)
Languages
English
Latvian
Custom
- Travelling
- Learning about different cultures
- Delivering excellent customer service
- Health and fitness
- Working with people from diverse backgrounds
Interests
- Travelling, tourism, different cultures
Timeline
Waterpark Assistant
The Wave Waterpark
04.2025 - 04.2026
Bar Staff Member
Dhillon's Brewery
01.2025 - Current
Hospitality Assistant (Work Experience)
Elle's
Leisure Centre Assistant (Work Experience)
The Wave
NCFE Level 3 Certificate - Travel and Tourism
Coventry College
GCSEs - English and Mathematics
President Kennedy School