Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Muhammed Yusuf

Peterborough,Cambridgeshire

Summary

I am currently a customer advisor with over a year of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. As well as this, I am a polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Throughout my time at Whirlpool and over the course of my degree, I have developed a strong usage for Microsoft office and can navigate each one fairly simply.

Working as a Warehouse Operative showed me that I was a confident, quick learner comfortable working in a fast-paced environment whilst maintaining excellent quality standards.

Overview

2
2
years of professional experience

Work History

Customer Service Advisor

Whirlpool
Peterborough, Cambridgeshire
04.2022 - Current
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Liaised with team to develop strategies in improving customer service.

Warehouse Operative

Amazon
Peterborough, Cambridgeshire
08.2021 - 09.2021
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Completed work following safety rules for best working practices.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.

Education

GCSEs - Maths, English Language, English Literature, Triple science, RE, Sports studies

Thomas Deacon Academy
Peterborough
09/2013 - 07/2018

A-Levels - Economics, Business, Psychology.

Thomas Deacon Academy
Peterborough
09/2018 - 07/2020

Bachelor of Arts - Accounting and Finance

De Montfort University
Leicester
10/2020 - 06/2023

Skills

  • Advanced product knowledge
  • Microsoft Office Suite
  • Customer experience
  • Transaction processing
  • Office 365 usage
  • Data confidentiality
  • Calendar management
  • Team Building

Languages

English
Native
Punjabi
Fluent

Timeline

Customer Service Advisor

Whirlpool
04.2022 - Current

Warehouse Operative

Amazon
08.2021 - 09.2021

GCSEs - Maths, English Language, English Literature, Triple science, RE, Sports studies

Thomas Deacon Academy
09/2013 - 07/2018

A-Levels - Economics, Business, Psychology.

Thomas Deacon Academy
09/2018 - 07/2020

Bachelor of Arts - Accounting and Finance

De Montfort University
10/2020 - 06/2023
Muhammed Yusuf