Naela Ali

Highly skilled professional with extensive expertise in customer relationship management. Demonstrates advanced proficiency in CRM software and research techniques. Adept at delivering outstanding customer service, managing administrative procedures, and ensuring data accuracy. Proven ability to enhance organisational efficiency through strategic thinking and process improvement. Committed to fostering strong client relationships and driving results through effective communication and critical evaluation. Career goal: To leverage technical proficiency and analytical skills in a dynamic role that supports business growth and innovation.

· RSA CLAIT level one. PRINCE 2 foundation and Practitioner exam certified (Feb 2017).

TEFL/TESOL certified (Dec 2018).

• Worked as part of a team who helped the company gain £9m+ in revenue while consistently meeting individual KPIs, (and in many instances exceeded weekly targets). Top performer on both teams at Shaw Trust.

Met monthly targets to getting people back into work.

• ensure I got a 96 pass rate on my ratings consistently) to be allowed to teach at iTutor Group.

· Undertook a project to overhaul the entire floorplan data preferences of every client at KeyAgent.

• Have had many praiseworthy comments by clients about my work ethic, going the extra mile, caring about them and doing what was best for them. Many participants asked if it was possible to remain in contact with me even after leaving the JETs programme due to my customer centric approach.

· Drafted two instruction manuals for the company at the behest of my operations director.

· JIRA, Zoom, Skype for business, softphones, Microsoft Lync, Tutor Chat, Manycam, Genysis, Remote Desktop, AWS, Power Apps/ VCS Call Logger, IEX, Teams, Xero, MPS, Outlook, PowerPoint, Intermediate Word, and Intermediate Excel, Mail Chimp and Google Docs, Google Meets, Max Contact, EEM, NICE, Ecoes, Agent Calculator.