Petrisor Mladen

• Offered detailed advice on product and service benefits.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Recorded and processed customer data accurately.
• Worked with call handling technology to respond to increased customers within target timeframes.
• Followed up on unresolved customer issues to research and correct problems.
• Adhered strictly to policies and procedures for continued company compliance.
• Investigated customer queries and responded within defined SLAs.
• Helped new staff acclimate to customer service team and mentored on strategies for success.
• De-escalated objections and disputes professionally to maintain customer satisfaction.
• Shared customer feedback and suggested improvements to enhance team performance.
• Obtained feedback from customers to improve service experience.
• Listened actively to offer accurate information and best solution to their needs.

● Making sure all the temperatures of chilled and frozen containers, as well as ensuring the temperature is maintained in the Warm Rooms and Meat rooms

● Ensuring the yard is kept clean and tidy

● Booking in and booking out deliveries

● Undertaking daily FLT Checks

● Operating an FLT

● Identifying any damages BFCs and to set aside damaged units for repair if necessary

● Re-weighing and re-labelling IBCs that are returned from Production