Justice Cudjoe
Sudbury,Suffolk
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Advisor
Eon Next
Leeds, Leeds
01.2021 - Current
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer Care Agent
Etihad Airways
Abu Dhabi, Abu Dhabi
01.2017 - 11.2020
- Helped company achieve highest customer service ratings in Airline customer service audit, earning 85% marks across all categories.
- Provided quality service to customers enquiring about the status booking orders, utilising Amadeus, Galileo and ARS to check reservation information.
- Effectively communicated product offerings, educating customers about product benefits whilst providing excellent service, contributing to 21% sales increase in 36 weeks.
- Delivering a high level of customer service to 300+ customers daily through various contact points, including email, phone, livechat and social media.
Customer Service Representative
Hutchison Ports ECT Rotterdam
Rotterdam
11.2014 - 11.2016
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Freelance Web Developer
DreamOval
Accra, Accra
07.2010 - 11.2013
- Created custom websites by harnessing HTML, CSS and JavaScript skills.
- Optimised HTML email templates to improve click-through and conversion rates.
- Managed databases with strong SQL skills.
- Designed web pages to enhance branding and navigation.
Education
Bachelor of Science - Computer Science
University of Ghana
01.1995 - 11.1999
Skills
- Dispute resolution
- Advanced product knowledge
- Brand awareness and representation
- Microsoft Office Suite
- LiveAgent
- IVR implementation
- Customer care
- CRM implementation
- Excel proficiency
- Customer experience
Languages
English
Fluent
Dutch
Upper intermediate
Timeline
Customer Service Advisor
Eon Next
01.2021 - Current
Customer Care Agent
Etihad Airways
01.2017 - 11.2020
Customer Service Representative
Hutchison Ports ECT Rotterdam
11.2014 - 11.2016
Freelance Web Developer
DreamOval
07.2010 - 11.2013
Bachelor of Science - Computer Science
University of Ghana
01.1995 - 11.1999
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