Hi, I’m
S Minal
Farnborough,Hampshire
Summary
Successful customer service with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Attentive administrative team member organised in managing enquiries and documents.
Overview
2
years of professional experience
5
years of post-secondary education
Work history
WhistlFarnborough, Hampshire
Customer Service Advisor
07.2022 - Current
Job overview
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Tracked orders and processed refunds for new and existing customers.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
- Transferred customer calls to respective department or personnel to address specific issues.
- Scheduled customer appointments and sent reminders to maintain active schedule.
Strauss UKFarnborough, Hampshire
Customer Service and Sales Office Administrator
06.2021 - 12.2021
Job overview
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Managed total department call volume of 40/50 per day.
- Enhanced customer satisfaction ratings by managing client enquires through to resolution.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Completed documentation and logs each day, generating detailed weekly reports.
- Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media.
Education
Metropolitan University
Bachelor of Arts from Law
02.2016 - 12.2020
Skills
- Advanced product knowledge
- Brand awareness and representation
- Customer experience
- Data confidentiality
- Microsoft Office Suite
- Payment processing
- Salesforce
- Transaction processing
- Instant messaging
- Customer care
- Dispute resolution
- Communication skills
- Knowledge of [Software]
- [Type] troubleshooting
- Drinks upselling
- Google Workspace
- Problem-solving
- Customer-focused
- Public relations
- Time management
- Payroll administration
Languages
English
Fluent
Timeline
Customer Service Advisor
Whistl
07.2022 - Current
Customer Service and Sales Office Administrator
Strauss UK
06.2021 - 12.2021
Ulster University
Bachelor of Arts from Law
02.2016 - 12.2020
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