Muhammad Mahmood
Blackburn ,Blackburn with Darwen
Summary
Dedicated professional with extensive expertise in customer service and conflict resolution. Proven ability to enhance customer satisfaction through excellent communication and problem-solving skills. Experienced in patrolling, night shift coverage, and maintaining a polite and friendly demeanour. Committed to leveraging skills to contribute effectively to team success and organisational goals.
Overview
4
4
years of professional experience
Work History
Customer assistant
Miami Vapes
Blackburn , Blackburn with Darwen
05.2024 - 11.2024
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
Security officer
Mitie Security
Burnley , Lancashire
09.2022 - 12.2023
- Upheld strict access controls for ensuring building security.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Patrolled premises regularly, contributing to a safe work environment.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work.
Kitchen staff member
Logos Flavas
Blackburn , Blackburn with Darwen
03.2021 - 01.2022
- Improved kitchen flow by maintaining a clean and organised workspace.
- Assisted in food preparation for enhanced meal quality.
- Ensured smooth service with effective communication skills.
- Multi-tasked efficiently to meet strict deadlines.
Education
GCSEs - Math's, English, Biology, Physics, Chemistry, Psychology, History, French
Witton Park Academy
Blackburn, Blackburn with Darwen 09.2017 - 08.2022
A-Levels - Psychology, Biology, Business
Newman college
Preston, Lancashire 09.2022 - 08.2024
Bachelor of Forensic Psychology - Forensic Psychology
University of Central Lancashire
Preston 09.2024 -
Skills
- Customer satisfaction enhancement
- Communication excellence
- Customer Service
- Conflict Resolution
- Patrolling expertise
- Problem-solving
- Polite and friendly
- Night shift coverage
Timeline
Bachelor of Forensic Psychology - Forensic Psychology
University of Central Lancashire
09.2024 -
Customer assistant
Miami Vapes
05.2024 - 11.2024
Security officer
Mitie Security
09.2022 - 12.2023
A-Levels - Psychology, Biology, Business
Newman college
09.2022 - 08.2024
Kitchen staff member
Logos Flavas
03.2021 - 01.2022
GCSEs - Math's, English, Biology, Physics, Chemistry, Psychology, History, French
Witton Park Academy
09.2017 - 08.2022
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