Muhammad Mahmood
Blackburn ,Blackburn with Darwen
Summary
Dedicated professional with extensive expertise in customer service and conflict resolution. Proven ability to enhance customer satisfaction through excellent communication and problem-solving skills. Experienced in patrolling, night shift coverage, and maintaining a polite and friendly demeanour. Committed to leveraging skills to contribute effectively to team success and organisational goals.
Overview
4
4
years of professional experience
Work history
Customer assistant
Miami Vapes
Blackburn, Blackburn with Darwen
2024.05 - 2024.11
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
Security officer
Mitie Security
Burnley, Lancashire
2022.09 - 2023.12
- Upheld strict access controls for ensuring building security.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Patrolled premises regularly, contributing to a safe work environment.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work.
Kitchen staff member
Logos Flavas
Blackburn, Blackburn with Darwen
2021.03 - 2022.01
- Improved kitchen flow by maintaining a clean and organised workspace.
- Assisted in food preparation for enhanced meal quality.
- Ensured smooth service with effective communication skills.
- Multi-tasked efficiently to meet strict deadlines.
Education
GCSEs - Math's, English, Biology, Physics, Chemistry, Psychology, History, French
Witton Park Academy
Blackburn, Blackburn with Darwen 2017.09 - 2022.08
A-Levels - Psychology, Biology, Business
Newman college
Preston, Lancashire 2022.09 - 2024.08
Bachelor of Forensic Psychology - Forensic Psychology
University of Central Lancashire
Preston 2024.09 -
Skills
- Customer satisfaction enhancement
- Communication excellence
- Customer Service
- Conflict Resolution
- Patrolling expertise
- Problem-solving
- Polite and friendly
- Night shift coverage
Timeline
Bachelor of Forensic Psychology - Forensic Psychology
University of Central Lancashire
2024.09 -
Customer assistant
Miami Vapes
2024.05 - 2024.11
Security officer
Mitie Security
2022.09 - 2023.12
A-Levels - Psychology, Biology, Business
Newman college
2022.09 - 2024.08
Kitchen staff member
Logos Flavas
2021.03 - 2022.01
GCSEs - Math's, English, Biology, Physics, Chemistry, Psychology, History, French
Witton Park Academy
2017.09 - 2022.08