Jacob Ruddick
Bournemouth,England
Summary
Detail-oriented professional with expertise in customer service and retail operations, demonstrating proficiency in retail software and self-checkout systems. Skilled in enhancing customer satisfaction through effective complaint handling, refund and exchange processing, and exemplary service delivery. Adept at fostering teamwork, showcasing patience and tolerance, and ensuring seamless customer experiences. Committed to leveraging technological literacy to optimise operational efficiency while maintaining a focus on delivering exceptional service.
Overview
7
7
years of professional experience
Work history
Customer assistant
Sainsbury's
Ferndown, Dorset
03.2020 - 02.2026
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Assisted customers with product selection to ensure satisfaction.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Collaborated efficiently with team members to maintain smooth store operations.
- Operated till systems smoothly, streamlining check-out process for customers.
- Stocked shelves regularly for easy access to products by customers.
Sandwich artist
Subway
St Leonards, Dorset
06.2019 - 12.2019
- Managed food waste effectively; recycled or composted appropriate items promptly.
- Delivered high-quality food preparation with attention to detail and presentation.
- Ensured customer satisfaction by providing excellent service.
- Prepared fresh sandwiches, following specific customer requests for a personalised experience.
Education
SVQ Level 2 - Media
Brockenhurst College
Brockenhurst 09/2018 - 07/2020
GCSEs - Science
Burgate School
Fordingbridge, Hampshire 09/2018 - 06/2019
GCSEs - Art & Design
Burgate School
Fordingbridge, Hampshire 09/2018 - 06/2019
GCSEs - Mathematics
Burgate School
Fordingbridge, Hampshire 09/2018 - 06/2019
GCSEs - History
Burgate School
Fordingbridge, Hampshire 09/2018 - 06/2019
GCSEs - English Language
Burgate School
Fordingbridge, Hampshire 09/2018 - 06/2019
GCSEs - English Literature
Burgate School
Fordingbridge, Hampshire 09/2018 - 06/2019
GCSEs - Media Studies
Burgate School
Fordingbridge, Hampshire 09/2018 - 06/2019
Skills
- Technological literacy
- Customer satisfaction enhancement
- Retail software proficiency
- Self-Checkout operation
- Patience and tolerance
- Team player
- Customer Service
- Refund and exchange processing
- Complaint handling
- Exemplary customer service
Affiliations
- Gaming
- Visual novel reading
- PC building
- Cooking
References
References available upon request.
Timeline
Customer assistant
Sainsbury's
03.2020 - 02.2026
Sandwich artist
Subway
06.2019 - 12.2019
SVQ Level 2 - Media
Brockenhurst College
09/2018 - 07/2020
GCSEs - Science
Burgate School
09/2018 - 06/2019
GCSEs - Art & Design
Burgate School
09/2018 - 06/2019
GCSEs - Mathematics
Burgate School
09/2018 - 06/2019
GCSEs - History
Burgate School
09/2018 - 06/2019
GCSEs - English Language
Burgate School
09/2018 - 06/2019
GCSEs - English Literature
Burgate School
09/2018 - 06/2019
GCSEs - Media Studies
Burgate School
09/2018 - 06/2019