Molly Penny
cowes,Isle of Wight
Summary
Accomplished professional with a strong foundation in complaint resolution, time management, and event planning. Demonstrates expertise in retail operations and stock control, coupled with a proven track record in customer relations and staff leadership. Adept at service management, staff motivation, and hospitality, with a focus on enhancing team performance through effective training and leadership skills. Proficient in leveraging social media to support business objectives. Committed to driving organisational success through strategic planning and operational excellence.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Duty manager
Costal inns and taverns
cowes, isle of wight
08.2024 - Current
- Coordinated staff schedules to maximise productivity.
- Managed front-of-house operations to maintain a high level of service.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Conducted training sessions for new employees, enhancing team competence.
- Supported marketing campaigns, increasing brand visibility within the local community.
- Handled cash transactions accurately for financial integrity.
- Running the social media when people are on holiday
- I also take on the event bookings making sure they are all organised.
Supervisor
harbour kitchen
cowes, isle of wight
05.2023 - 07.2025
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Provided constructive feedback to staff for improved performance levels.
- Facilitated monthly training sessions for enhanced staff performance.
- Improved team efficiency by implementing new scheduling practices.
- Managed daily operations to increase productivity.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
Assistant manager
Costal inns and taverns
cowes, isle of wight
11.2018 - 05.2023
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Increased staff productivity by providing comprehensive training programmes.
- Handled customer complaints effectively, restoring trust in our brand.
- Streamlined store operations with efficient scheduling.
- Ran the social media for the Pier View
- Took care of bookings for tables and the accommodation
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Education
GCSEs -
Ryde High
Ryde, Isle of Wight 09.2007 - 07.2010
NVQ - Hair Dressing
Isle of Wight College
Newport 07.2012
Skills
- Complaint resolution proficiency
- Time management mastery
- Event planning expertise
- Retail operations understanding
- Stock control methods
- Customer relations
- Staff training
- Staff leadership
- Service Management
- Staff motivation
- Hospitality
- Staff management
- Leadership skills
- Social media
Timeline
Duty manager
Costal inns and taverns
08.2024 - Current
Supervisor
harbour kitchen
05.2023 - 07.2025
Assistant manager
Costal inns and taverns
11.2018 - 05.2023
GCSEs -
Ryde High
09.2007 - 07.2010
NVQ - Hair Dressing
Isle of Wight College
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