Christopher Davidson
Newport,Isle of W
Summary
Accomplished professional with expertise in decision-making, point-of-sale systems, and scheduling efficiency. Demonstrates excellence in complaint handling and quality assurance, alongside proficiency in sales promotion techniques and knowledge of licensing laws. Skilled in recruitment, hiring, space organisation, and technical equipment operation. Adept at stock control methods and complaint resolution, with a strong focus on staff training and customer relations. Committed to hospitality and proactive issue resolution while leading and motivating staff towards achieving organisational goals.
Overview
11
11
years of professional experience
Work history
Duty Manager
Daish's Hotel
Shanklin, Isle of Wight
12.2022 - Current
- Delivered excellent customer service through effective communication skills.
- Handled cash transactions accurately for financial integrity.
- Ensured customer satisfaction with prompt problem resolution.
- Handled guest complaints to protect brand reputation.
- Oversaw emergency procedures and administered first aid.
- Supported team by demonstrating respect and willingness to help.
Bar Supervisor
Daish's Hotel
Shanklin, Isle of Wight
09.2022 - 12.2022
- Trained staff for improved service quality and professionalism.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
Bar and restaurant supervisor
Village Inn
Shanklin, Isle of Wight
03.2016 - 05.2018
- Maintained high standards of cleanliness by implementing strict hygiene rules.
- Handled complex situations under pressure while maintaining high levels of professionalism.
- Oversaw bar operation, ensuring excellent guest service at all times.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Recognised and maximised business opportunities through proactive approach.
Bar manager
Gracellie Hotel
Shanklin, Isle of Wight
02.2014 - 05.2015
- Monitored stock levels to avoid any potential shortages during peak hours.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Mentored junior staff members fostering a supportive work atmosphere.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
Education
Functional Skills - English/Maths
Isle of Wight College
Skills
- Decision-Making prowess
- Point-Of-Sale system proficiency
- Scheduling efficiency
- Complaint handling excellence
- Quality assurance knowhow
- Sales promotion techniques
- Knowledge of licensing laws
- Recruitment and hiring aptitude
- Space organisation
- Technical equipment operation
- Stock control methods
- Complaint resolution proficiency
- Staff training
- Customer relations
- Hospitality
- Proactive issue resolution
- Staff leadership
- Staff motivation
References
References available upon request.
Timeline
Duty Manager
Daish's Hotel
12.2022 - Current
Bar Supervisor
Daish's Hotel
09.2022 - 12.2022
Bar and restaurant supervisor
Village Inn
03.2016 - 05.2018
Bar manager
Gracellie Hotel
02.2014 - 05.2015
Functional Skills - English/Maths
Isle of Wight College
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