Samuel Hay
Aberdeen,Aberdeen City
Summary
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Offering strong interpersonal and leadership skills, with background in customer service and team coordination. Knowledgeable about managing daily operations, resolving conflicts, and ensuring customer satisfaction. Ready to use and develop communication, problem-solving, and organisational skills in financial advising role.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Duty manager
The Bieldside Inn
Aberdeen, Aberdeen City
06.2025 - Current
- Sustained operational excellence with adherence to company policies and procedures.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Managed front-of-house operations to maintain a high level of service.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Delivered excellent customer service through effective communication skills.
- Handled complaints professionally, leading to improved customer retention rates.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Conducted training sessions for new employees, enhancing team competence.
Bar and restaurant supervisor
The Bieldside Inn
Aberdeen, Aberdeen City
03.2025 - 06.2025
- Ensured staff adhered to company policies regarding alcohol serving limits thus preventing any potential legal issues.
- Trained new team members to improve their skills and performance.
- Supervised bar staff, resulting in improved service quality.
- Fostered good relationships with regular patrons which increased customer loyalty towards the establishment.
- Improved customer satisfaction with efficient complaint resolution procedures.
FOH team member
The Bieldside Inn
Aberdeen, Aberdeen City
09.2023 - 03.2025
- Communicated effectively between kitchen and serving staff facilitating efficient workflow.
- Ensured adherence to health and safety regulations throughout the premises at all times.
- Maintained professional demeanour during high-pressure situations keeping focus on customer satisfaction.
- Managed payments for food and beverage orders efficiently to avoid any discrepancies.
- Enhanced customer experience by providing exceptional service and maintaining cleanliness of facilities.
- Developed rapport with regular customers, fostering a welcoming atmosphere.
FOH team member
Yan Oriental Restaurant
Westhill, Aberdeenshire
09.2020 - 08.2023
- Maintained professional demeanour during high-pressure situations keeping focus on customer satisfaction.
- Communicated effectively between kitchen and serving staff facilitating efficient workflow.
- Welcomed guests warmly upon arrival, setting a positive tone for their visit.
- Conducted end-of-day clean-up tasks ensuring readiness for next business day.
- Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
- Handled complaints swiftly, turning potentially negative situations into positive outcomes.
- Developed rapport with regular customers, fostering a welcoming atmosphere.
- Collaborated effectively with team members during busy periods for seamless service delivery.
Education
Higher - Mathematics
Westhill Academy
Aberdeen, Aberdeenshire 07.2021 - 05.2022
Higher - English
Westhill Academy
Aberdeen, Aberdeenshire 07.2021 - 05.2022
Higher - Chemistry
Westhill Academy
Aberdeen, Aberdeenshire 07.2021 - 05.2022
Higher - Biology
Westhill Academy
Aberdeen, Aberdeenshire 07.2021 - 05.2022
Higher - Modern Studies
Westhill Academy
Aberdeen, Aberdeenshire 07.2021 - 05.2022
National 5 - German
Westhill Academy
Aberdeen, Aberdeenshire 07.2020 - 05.2021
Skills
- Customer retention methodologies
- Complaint handling excellence
- Complaint resolution proficiency
- Time management mastery
- Knowledge of licensing laws
- Resilience under pressure
- Customer Service
- Health and Safety Compliance
Affiliations
- Muay Thai and Chess
References
References available upon request.
Timeline
Duty manager
The Bieldside Inn
06.2025 - Current
Bar and restaurant supervisor
The Bieldside Inn
03.2025 - 06.2025
FOH team member
The Bieldside Inn
09.2023 - 03.2025
Higher - Mathematics
Westhill Academy
07.2021 - 05.2022
Higher - English
Westhill Academy
07.2021 - 05.2022
Higher - Chemistry
Westhill Academy
07.2021 - 05.2022
Higher - Biology
Westhill Academy
07.2021 - 05.2022
Higher - Modern Studies
Westhill Academy
07.2021 - 05.2022
FOH team member
Yan Oriental Restaurant
09.2020 - 08.2023
National 5 - German
Westhill Academy
07.2020 - 05.2021