Mohammed Muneeb Ahmad

• Enhanced customer satisfaction by resolving queries swiftly and efficiently.
• Referred vulnerable customers to specialist assistance teams by following vulnerability assessment protocols.
• Maintained compliance with FCA regulations, ensuring ethical debt collection practices.
• Demonstrated professionalism whilst dealing with difficult conversations about finances.
• Updated client records regularly, ensuring accurate record keeping for future reference.
• Resolved customer complaints swiftly, enhancing overall service satisfaction levels.
• Remained calm and poised when communicating with difficult clients or in stressful situations.
• Recommended legal action or discontinuation of service in cases of non-payment.
• Improved customer relations with empathetic and understanding approach to collections.
• Set up affordable payment plans to return customers to financial health.
• Ensured repayment arrangements maintained compliance with mortgage court orders.

During this period I was unemployed. I chose to take this time out so I could spend time with my ill father. As my father was based in Pakistan at the time, I was able to gain an invaluable insight into the culture and lifestyle of the various ethnicities of Pakistan.

Whilst in Pakistan, I was able to fine tune my spoken Urdu and Punjabi by communicating with locals on a daily basis. I have since become familiar with multiple dialects and accents allowing me to differentiate between the dialects spoken throughout various cities of Pakistan.

Furthermore, I gained invaluable insight into the challenges faced by persons with reduced mobility and people with caring responsibilities. In addition to these challenges I experienced first hand the detriment caused when insufficient resources are available to such individuals.

• Same responsibilities as previous flight instructor with a focus on advanced multi engine flight training
• Conducted ground & flight training in accordance with part 141/61
• Reported directly to the Chief pilot.

• I specifically chose a part 141 flight school in which the pilot training environment is airline oriented at its core
• I gained 700 plus hours of flight instruction experience in all types of pilot training - PPL, IR, CPL
• Additionally, I was teaching on glass cockpit systems including Garmin G1000 & Avidyne Entegra EX5000 as well as conventional 6 pack instruments
• Being a flight instructor did wonders for my flying skills
• My situational awareness skyrocketed allowing me to feel the airspace I'm flying in as opposed to just 'getting the job done'
• I was able to experience the tropical climate of Florida with the adverse weather conditions associated with it which taught me how to plan around such weather
• I was lucky enough to fly glass cockpit systems as well as conventional displays which allowed me to enjoy the benefits of glass yet still be able to test my piloting abilities without the aid of such systems
• Last but not least, flying with students I frequently encountered unsafe situations where I had to react within a second or two before something serious could go wrong
• These situations taught me to respect the privilege of being able to fly whilst allowing me to witness the limitations of an aircraft first hand
• Being an instructor in a part 141 college, I had to deal with a lot of paperwork and was held accountable for any errors
• I was answerable to check airmen and assistant chief pilot's as well as the chief pilot himself for paperwork just as equally as I was for the flying element my job entailed
• Training cadets from various airlines across the world, it was crucial for this paperwork to be in order for airline training departments to review the progress of their cadets
• Having this responsibility on my shoulders enabled me to value the importance of proper documentation & paperwork that aviation industry requires.

• Worked part time as front desk receptionist during my Flight Instructor training at Aviator College of Aeronautical Science & Technology
• My responsibilities included opening the main portion of the college in the morning, greeting all staff members and visitors, handling all inbound calls to the college main line and directing them to them to the appropriate department, ensuring all visitors are directed to the appropriate department of the college arrival as well as occasionally picking up guests for the CEO from the airport
• This role gave me a vital insight into company culture and taught me the importance of maintaining good ties with management/staff from all departments of a large company.

• Worked part time as an aircraft refueler during my Commercial Pilot training at Aviator College of Aeronautical Science & Technology
• My responsibilities included making sure aircraft were refueled in a timely manner immediately upon arrival to the flight school, checking aircraft oil levels as well as ensuring the safe & efficient use of the fuel truck within the flight line of 60 aircraft
• This role greatly enhanced my awareness in the flight line as well as teaching me how to operate a fuel truck safely in the flight line amongst multiple aircraft and pilots constantly entering and leaving the flight line, dispatch & maintenance facility.

• I also led a company expansion and renovation project at a medical clinic
• This involved managing the planning, construction, taskforce, payments, agreements & all administrative tasks involved in completing the project
• This significantly enhanced my leadership and project management skills as well as my problem-solving skills and the ability to find creative solutions
• Running the project also taught me how to communicate effectively with different types of people, different grades of staff and how to train and delegate tasks efficiently amongst the workforce.

• Whilst studying Law in London, I worked part-time with Re Hospitality
• Duties included greeting clients, taking orders, serving food & drinks, preparing guests' tables synchronized table serving & coordinating tasks with team members in order to attend to clients' needs
• This involved working in VIP sections in several exclusive locations such as Emirates Stadium, Wembley Stadium, Wimbledon, Royal Academy of Arts and several night clubs
• As a result of working with high-end clientele, my customer service skills as well as my organization & prioritization skills were substantially refined.

• Whilst taking a gap year between Standard Grades (Scottish equivalent to GCSE's) and A levels, I undertook employment with a medical practice
• Role involved executing secretarial and general office functions to ensure the smooth and efficient operation of the department including welcoming patients at the reception, handling the telephone, scheduling appointments and transcribing detailed doctor's reports
• This required excellent proofreading and computer skills as well as maintaining professionalism and good customer service at all times, strengthening my attention to detail as well as my verbal and written communication skills.

• Duties involved store opening, serving customers at the counter, receiving stock orders, shelving and participating in stock delivery to various customers
• As my first paid role, this instilled a sense of responsibility and a strong work ethos within me
• It also taught me how to work effectively as a team member and build good rapport with both colleagues and customers in a short space of time.