darren guthrie
stevenston,north ayrshire
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Team leader
Wescot Credit Services
Saltcoats, North Ayrshire
09.2018 - Current
- Reduced staff turnover with an effective motivation strategy.
- Fostered a high-performing environment to drive productivity and quality.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Implemented new working methods which improved overall efficiency of the team operations.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Encouraged open communication, fostering a positive work culture.
- Developed strategies for improved performance level across the team.
Customer service agent
Mascot Ltd
Stevenston, North Ayrshire
06.2017 - 09.2018
- Communicated product information to customers, driving informed purchases.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Balanced till at end of day, maintaining accurate records.
- Greeted each customer warmly, creating a friendly shopping environment.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Handled high volumes of transactions during holiday seasons efficiently.
- Collaborated closely with store management for daily operations success.
Business Account Manager
Integra Energy
Glasgow, Glasgow City
04.2015 - 05.2017
- Negotiated deals to secure long-term contracts with clients.
- Reviewed market trends regularly, stayed ahead of competition.
- Liaised between customers and cross-functional internal teams for smooth operations.
- Identified new business opportunities by researching and analysing sales options.
- Conducted product demonstrations for potential clients; closed successful deals.
- Developed proposals and quotes based on customers' needs; won significant contracts.
Kitchen Assistant
Handsale Ltd
Saltcoats, North Ayrshire
06.2013 - 05.2015
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Assisted in inventory management to avoid food wastage.
- Prepared ingredients for increased speed of cooking process.
- Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
- Stored ingredients properly, extending their freshness dates significantly.
- Contributed to team communication, resulting in better workflow efficiency.
- Unloaded deliveries promptly for immediate storage and use of fresh produce.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Assisted chefs with meal preparations for smoother service during peak hours.
Crew member
McDonald's
Stevenston, North Ayrshire
06.2011 - 05.2013
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Managed inventory levels for efficient operations during peak hours.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Supported management in administrative tasks enhancing operational efficiency.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Operated cash registers accurately, ensuring proper handling of transactions.
Education
Certificate of Higher Education - Business
Ayrshire College
Kilwinning 08.2016 - 06.2017
SVQ Level 3 - Business and administration
QA Apprenticeships
Glasgow 05.2015 - 05.2016
Skills
- Decisive decision-making
- Decision-Making autonomy
- Risk assessment knowledge
- Process improvement understanding
- Motivational mastery
- Communication excellence
- Change management experience
- Policy implementation and enforcement
- Leadership proficiency
- Knowledge sharing
- Tolerance and patience
- Microsoft Excel
Certification
accredited first aider.
Timeline
Team leader
Wescot Credit Services
09.2018 - Current
Customer service agent
Mascot Ltd
06.2017 - 09.2018
Certificate of Higher Education - Business
Ayrshire College
08.2016 - 06.2017
SVQ Level 3 - Business and administration
QA Apprenticeships
05.2015 - 05.2016
Business Account Manager
Integra Energy
04.2015 - 05.2017
Kitchen Assistant
Handsale Ltd
06.2013 - 05.2015
Crew member
McDonald's
06.2011 - 05.2013
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