Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Oladipupo Elegbede

Hull,UK

Summary

Dedicated and highly efficient professional with over five years of experience in customer service and security operations. Proven expertise in ensuring the safety and security of premises, while delivering exceptional customer service. Skilled in using various security and customer service tools to manage operations effectively, and enhance overall satisfaction. Committed to maintaining a safe environment, and providing top-notch service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Consultant

WESCOT Credit Services
Hull
11.2023 - Current
  • Leveraged strong interpersonal and problem-solving skills to manage sensitive discussions and deliver difficult information tactfully
  • Implemented affordable repayment plans, aiding customers' financial recovery
  • Managed inbound and outbound calls, delivering exceptional customer service
  • Adhered to call KPIs and internal quality standards

Warranty Advisor

Wren Kitchens
Barton upon Humber, England
03.2023 - 09.2023
  • Handled and resolved customer queries through multiple communication channels, achieving a 95% customer satisfaction rating
  • Provided expert assistance to retail showrooms, reducing support escalations by 20%
  • Demonstrated empathy and active listening, resulting in a 98% customer retention rate

Warehouse Colleague

Tesco Goole DC
Goole, England
11.2022 - 03.2023
  • Supported store colleagues by ensuring orders were picked and assembled correctly
  • Picked and manually handled stock, maintaining a clear and tidy warehouse
  • Ensured stock was received, stored, packed, and transported according to the highest standards
  • Took responsibility for safety at work, addressing potential hazards promptly
  • Efficiently used LLOP and other Mechanical Handling Equipment

Customer Service Officer (Flour Production)

Flour Mills of Nigeria
, Nigeria
09.2020 - 10.2022
  • Resolved customer complaints efficiently, achieving a 95% satisfaction rating and reducing escalations by 25%
  • Supported customers in product usage, improving retention rates by 15%
  • Generated daily reports on customer feedback, facilitating data-driven decisions

Assistant Conservation Officer (Customer Service Officer)

Nigerian Conservation Foundation
Lagos, Nigeria
11.2017 - 11.2019
  • Company Overview: Lekki Conservation Centre
  • Assisted over 200 graduate and postgraduate students in conducting research, contributing to conservation and sustainability
  • Resolved customer service issues with a 95% resolution rate, maintaining the Centares reputation
  • Lekki Conservation Centre

Education

Bachelor's Degree - Environmental Management

Federal University of Agriculture
Abeokuta, Ogun State, Nigeria
01.2015

National Diploma - Forestry and Wildlife

Federal College of Forestry
Ibadan, Oyo State, Nigeria
01.2009

Skills

  • Excellent communication
  • Complex Problem-solving
  • Report writing
  • Emergency management
  • Active listening
  • Visitor tracking
  • CCTV monitoring
  • Team Collaboration
  • Patience and resilience
  • High level of integrity

Certification

  • Level 2 for CCTV Operators (Public Space Surveillance) in the Private Security Industry
  • Level 2 Award for Door Supervisors in the Private Security Industry

Timeline

Customer Consultant

WESCOT Credit Services
11.2023 - Current

Warranty Advisor

Wren Kitchens
03.2023 - 09.2023

Warehouse Colleague

Tesco Goole DC
11.2022 - 03.2023

Customer Service Officer (Flour Production)

Flour Mills of Nigeria
09.2020 - 10.2022

Assistant Conservation Officer (Customer Service Officer)

Nigerian Conservation Foundation
11.2017 - 11.2019

Bachelor's Degree - Environmental Management

Federal University of Agriculture

National Diploma - Forestry and Wildlife

Federal College of Forestry

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Oladipupo Elegbede