CARMEN CHALLENGER
Lanark,United Kingdom
Summary
Highly skilled Administrator with an impressive background specializing in administrative work and agency support. Proven ability to use strong communication and effective communication skills with other employees. Experienced Manager with 7+ years of effectively managing large stores and overseeing their day-to-day operations. Bringing in forth valuable industry experience and a passion for management. Results-based with proven track record in improving overall departmental operations. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Adminstrator
Wescot Credit Services Limited
09.2020 - Current
- Experienced in working remotely, leveraging software to collaborate and direct information
- Reconciling billing dispute monthly
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Maintain workflow by analyzing and refining standard operating procedures, such as scheduling, communications, and office layouts.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Participated in requirements meetings to understand business needs.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Collaborated with stakeholders to identify business needs and data sources.
- Improved office operations by automating client correspondence, scheduling upwards of 400+ meetings, record tracking and data communications.
Customer Consultant
Wescot Credit Services Limited
11.2019 - 09.2020
- Identify financial challenges and apply appropriate payment options
- Ensure that individual's assignment is completed while meeting client's needs
- Adapts personal style to work efficiently with other people's needs while ensuring maximum performance
- Maintaining accurate Customer Relationship Management (CRM) database by entering and updating client information
- Adhering to company policies and procedures at all times when assisting customers.
- Worked with over 10+ clients daily to support understanding of rationale and details of financial strategies.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Educated clients on financial topics and best practices.
- Assisted clients with budgeting and cash flow management.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics
Project Administrator
Smart Graphics Limited
10.2018 - 11.2019
- Responsible for external and internal communications.
- Analyze risks and opportunities on project basis.
- Monitor project progress, resolve potential problems
- Coordinate quality controls to ensure deliverables comply with requirements.
- Continuously monitor project costs, progress and quality.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
Shift Supervisor
Starbucks Limited
09.2017 - 09.2018
- Monitor staff breaks while ensuring that day-to-day work is completed
- Completed store opening and closing procedures and balanced tills.
- Abides by all cash management and cash register policies and ensures proper management practices are followed by shift team
- Stock rotation adhering to FIFO.
- Conducted routine inspections to check quality and compliance with established specifications.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered successful training to more than 10+ employees during tenure, educating on successful work processes and productivity strategies.
Dispatcher & Payroll Administrator
Sharp Bus Lines Limited
08.2016 - 09.2018
- Communicated with drivers and personnel to coordinate timely delivery.
- Managed conflict resolutions with the client, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized routes.
- Submitted reports on payroll activities.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with any traffic violations or accidents.
Department Manager & Merchandising Manager
Walmart Canada
08.2012 - 08.2016
- Hired and trained upwards of 80 employees using a variety of teaching methods and extended monitoring of performances
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated to managers of other departments to maintain transparency.
- Sales growth of 30% in the fashion department
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Finalization of associates' pay, ensuring all information is accurate
- Inspect commercial supply levels and identify shortfalls
- Records day-to-day deliveries and shipment to reconcile inventory.
Education
Diploma - Toronto Hospitality & Tourism Management
George Brown College
Toronto, Ontario04.2016
Skills
- Microsoft 365
- SaaS
- Google Suite
- Analysis Skills
- Office Management
- Leadership
- Account Management
- Travel & Route Logistics
- Senior Leadership Support
Timeline
Adminstrator
Wescot Credit Services Limited
09.2020 - Current
Customer Consultant
Wescot Credit Services Limited
11.2019 - 09.2020
Project Administrator
Smart Graphics Limited
10.2018 - 11.2019
Shift Supervisor
Starbucks Limited
09.2017 - 09.2018
Dispatcher & Payroll Administrator
Sharp Bus Lines Limited
08.2016 - 09.2018
Department Manager & Merchandising Manager
Walmart Canada
08.2012 - 08.2016
Diploma - Toronto Hospitality & Tourism Management
George Brown College
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