Hi, I’m
MOHAMMAD SIFUR RAHAMAN
Customer and Trading Manager
London,Essex
Summary
Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment. Talented Partner with 14 years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning.
Overview
14
years of professional experience
12
years of post-secondary education
Work history
Sainsbury's LocalLondon, Essex
Customer and Trading Manager
2023.06 - Current (3 education.years_Label)
Job overview
- Coached staff to support professional growth and development.
- Handled escalated or internal complaints and feedback to drive continuous improvement.
- Facilitated smooth and informative handovers at shift-end.
- Identified and implemented changes to improve branch quality.
- Made tough decisions on behalf of store team.
- Approached challenges with hands-on approach, leading from the front to inspire team members.
- Guided, motivated and inspired retail team to provide first-class service to help boost customer loyalty.
- Planned shift patterns, product availability and coverage at peak times for consistent service.
- Monitored team's performance, providing additional support where necessary and rewarding success.
- Promoted fantastic customer experience for busy Sainsbury's Local store.
John Lewis & PartnersLondon, Essex
Operations Partner
2021.09 - 2023.05 (1 education.year_Label & 8 education.months_Label)
Job overview
- Mitigated health risks and reduced safety hazards by creating clear cleaning and sanitisation schedules.
- Drove sales by devising and promoting unique events, seasonal specials and promotional offers.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Maintained faultless customer service through proper staff training and development.
- Directed day-to-day work of 20 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Receive the daily deliveries for stock and ensure that the products are correctly tagged and then sent to the correct location in the store.
- Merchandise the shop floor and the displays alongside managing the stock rooms to make sure that enough stock is ordered to achieve maximum sales. - I also carry out inventory related tasks and complete regular stock takes
NR AssociatesLondon, West Sussex
Accounts Assistant
2019.11 - 2021.08 (1 education.year_Label & 9 education.months_Label)
Job overview
- Reconciled all company accounts, including credit cards and expenses.
- Managed invoices, refunds and returns.
- Generated accurate forecasts and month-end accounts.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Input sales, purchase and cash transactions.
- Lodged tax returns and VAT filings with HMRC.
Sha Bross Ltd.London
Sales and Marketing Manager
2014.01 - 2017.02 (3 education.years_Label & 1 education.month_Label)
Job overview
- Developed, implemented and monitored digital marketing campaigns including research, advertising and public relations efforts to ensure adequate growth and expected results.
- Worked closely with experienced teams, ensuring thorough business strategy execution for continued project and profit progression.
- Created innovative content calendars retail campaigns, expertly executing social media plans to grow sales.
Llyod Shoe Company Limited. Department in TopmanLondon
Concession Manager
2010.10 - 2013.12 (3 education.years_Label & 2 education.months_Label)
Job overview
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Created seasonal sales plans with varying stock and promotional strategies.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Sainsbury'sLondon
Store Colleague
2009.12 - 2013.12 (4 education.years_Label)
Job overview
- Provide excellent customer service.
- Manage the shop floor, maintain stocks, and set up the shelves.
- Make the space welcoming for the customers.
- Focused on the important task of sorting and replenishing stock.
- Making things simpler for colleagues and customers alike.
Education
University of SunderlandLondon Campus
Master of Business Administration from Business
2013.01 - 2013.11 (10 education.months_Label)
London College of Management StudiesLondon
Diploma of Higher Education from Business
2010.02 - 2012.08 (2 education.years_Label & 6 education.months_Label)
University overview
- Post Graduate Diploma in Management Studies
National University of BangladeshDhaka, Bangladesh
Master of Business Administration from Accounting
2005.01 - 2006.07 (1 education.year_Label & 6 education.months_Label)
University overview
- Awarded Masters of Commerce in Accounting
National University of BangladeshDhaka, Bangladesh
Bachelor of Business Administration from Accounting
2001.02 - 2004.02 (3 education.years_Label)
University overview
- Bachelor of Commerce In Accounting
Govt. M.M. Ali CollegeTangail. Dhaka, Bangladesh
Higher Secondary Certificate from Commerce.
1994.01 - 1997.03 (3 education.years_Label & 2 education.months_Label)
Palima R.H.K. High SchoolTangail, Dhaka, Bangladesh
Secondary School Certificate from General Science.
1993.01 - 1994.04 (1 education.year_Label & 3 education.months_Label)
Skills
- Problem solving
- Employee training
- Inventory control
- Marketing and sales experience
- Strong communication
- Policy development
- Operations oversight
- Certified First Aider
- Certified Security Door Supervisor Security Course
- IT and Numerical
Languages
English
Advanced
C1
Bengali
Master or proficient
C2
Hindi
Beginner
A1
Urdu
Beginner
A1
Timeline
Customer and Trading Manager
Sainsbury's Local
2023.06 - Current (3 education.years_Label)
Operations Partner
John Lewis & Partners
2021.09 - 2023.05 (1 education.year_Label & 8 education.months_Label)
Accounts Assistant
NR Associates
2019.11 - 2021.08 (1 education.year_Label & 9 education.months_Label)
Sales and Marketing Manager
Sha Bross Ltd.
2014.01 - 2017.02 (3 education.years_Label & 1 education.month_Label)
University of Sunderland
Master of Business Administration from Business
2013.01 - 2013.11 (10 education.months_Label)
Concession Manager
Llyod Shoe Company Limited. Department in Topman
2010.10 - 2013.12 (3 education.years_Label & 2 education.months_Label)
London College of Management Studies
Diploma of Higher Education from Business
2010.02 - 2012.08 (2 education.years_Label & 6 education.months_Label)
Store Colleague
Sainsbury's
2009.12 - 2013.12 (4 education.years_Label)
National University of Bangladesh
Master of Business Administration from Accounting
2005.01 - 2006.07 (1 education.year_Label & 6 education.months_Label)
National University of Bangladesh
Bachelor of Business Administration from Accounting
2001.02 - 2004.02 (3 education.years_Label)
Govt. M.M. Ali College
Higher Secondary Certificate from Commerce.
1994.01 - 1997.03 (3 education.years_Label & 2 education.months_Label)
Palima R.H.K. High School
Secondary School Certificate from General Science.
1993.01 - 1994.04 (1 education.year_Label & 3 education.months_Label)