Summary
Work history
Education
Skills
Additional Information
Timeline
pwb

Misha Simpson

Perth,United kingdom

Summary

I am passionate about my exceptional customer service skills, effective communication abilities, and track record of problem-solving. I am committed to achieving outstanding results in customer service roles.

In customer service my achievements have included receiving positive feedback from customers, resolving issues to ensure customer satisfaction and one of my biggest achievements would be my ability to deliver a great service and build strong relationships with customers.

My achievements in warehouse rolls have been efficiency targets, optimizing inventory management, ensuring timely deliveries, and maintaining a safe working environment.

Work history

Customer Assistant

Wm Morrisons Supermarkets
Perth
11 2022 - 10 2023
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Handled cash and card payments with accuracy.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Created attractive visual merchandising and shop window displays.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Performed daily opening and closing functions and inventory management.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Offered prompt solutions to maintain customer satisfaction.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Drew up reports on cash balances and other financial activities for management review.

Warehouse Assistant

Swarna spice ltd
Perth
08 2020 - 05 2021
  • Consistently achieved daily picking targets through a diligent work ethic.
  • Achieved daily auditing targets, working with pace and precision to effectively check stock accuracy.
  • Sorted materials on warehouse racks and shelves.
  • Operated warehouse machinery with due care and attention, maintaining safe, secure working environments.
  • Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
  • Planned and optimised stock handling by forecasting storage and resourcing needs.
  • Ensured picking documentation was completed correctly, maintaining accurate records.
  • Kept warehouse areas spotlessly clean and tidy, reducing risk and aiding smooth stock transportation.
  • Ensured accuracy of outbound deliveries, verifying stock against dispatch documentation.
  • Cleaned and maintained warehouse equipment to guarantee proper working order.
  • Prepared items for timely dispatch and safe transportation.
  • Performed tagging and labelling of warehouse inventory.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Assisted with loading and unloading of vehicles manually and using machines.
  • Loaded packaged goods on to trucks for shipping.
  • Recorded number and quality of products, taking appropriate action of defective items.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Counted and recorded stock precisely for reliable audits.

Customer Service Representative

Booker
Perth
08 2023 - Current
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Handled cash and card payments with accuracy.
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Carried out stock control and maintained quality standards high for audits.
  • Operated lifting equipment to transport and store stock.
  • Stocked and faced-up shelves to create eye-catching displays and present merchandise effectively.

Education

Perth academy
2016 - 2020

Skills

  • Outstanding customer service
  • Basic computer knowledge
  • Problem solver
  • Written and verbal communication skills
  • Cash handling
  • Stock management

Additional Information

  • Eligible to work in the UK: Yes

Timeline

Customer Assistant

Wm Morrisons Supermarkets
11 2022 - 10 2023

Warehouse Assistant

Swarna spice ltd
08 2020 - 05 2021

Customer Service Representative

Booker
08 2023 - Current

Perth academy
2016 - 2020

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Misha Simpson