BALASAYANTHAN VIJAYARAJAN
London
Summary
Accomplished professional with expertise in Excel proficiency, payroll procedures, and order processing. Demonstrates exceptional skills in Just In Time stock control and outstanding customer service. Proven track record in task delegation, store opening and closing management, staff training and coaching, shift scheduling (ROTA), stock rotation, and adherence to health and safety regulations. Strong team leadership capabilities complemented by strategic planning and leadership skills. Committed to driving operational excellence and fostering a collaborative work environment.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Customer assistant
New Kent Road General Store
London
06.2022 - 11.2025
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled cash and card payments with accuracy.
- Offered prompt solutions to maintain customer satisfaction.
Shift leader
Tesco Express
Marble Arch, City of London
12.2023 - 06.2025
- Maintained high standards of customer service for improved satisfaction ratings.
- Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Coordinated employee tasks to meet business objectives efficiently.
- Dealt promptly with staff conflicts, resulting in a harmonious working environment.
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
- Upheld company policies strictly, promoting adherence amongst all staff members as well.
- Assisted customers in product selection, improving sales figures consistently.
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Facilitated positive work culture through open communication and feedback sessions.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Logged daily activities and notable incidents during production shifts.
- Improved workplace safety to reduce accidents and near-misses.
Customer assistant
Arohana Express
London
07.2022 - 05.2023
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled cash and card payments with accuracy.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Offered prompt solutions to maintain customer satisfaction.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
Education
Bachelor of Science - Civil Engineering
Sri Lanka Institute of Information Technology
Sri Lanka 12.2012 - 02.2018
Skills
- Excel proficiency
- Payroll procedures
- Order processing
- Just In Time stock control
- Outstanding customer service
- Task delegation
- Store opening and closing management
- Staff training and coaching
- Shift scheduling(ROTA)
- Stock rotation
- Health and Safety regulations
- Team Leadership
- Strategic planning
- Leadership
Languages
6,IELTS overall score of 6,5
NON- RELATED REFEREES
- Niranga, Amarasingha, Ph.D. (USA), Senior Lecturer in Transportation Engineering, niranga.a.@sliit.lk, Sri Lanka Institute of Information Technology, New Kandy Road, Malabe, Sri Lanka, Faculty of Engineering
- Janaka, Perera, Senior Lecturer, janaka.p@sliit.lk, 0779093170, SLIIT Malabe, Department of Civil Engineering, Faculty of Engineering
Languages
English
Tamil
PROJECT AND RESEARCH
Final year research project on “Estimation of vehicle kilometers travelled in Jaffna District, Sri Lanka”. -The aim of this study is to estimate VKT by household travel survey by distributing questionnaires to road users in Jaffna district., Final year Comprehensive Design I, Project – The Feasibility study for the alternative road from Battaramulla to athurugiriya., Final year Comprehensive Design II, Project – Prepared a Biding document including BOQ for housing project., Co-author of research paper on "Travel Characteristics and Vehicle Kilometres Travelled in Jaffna. Sri Lanka"., N.Amarasingha and V.Balasayanthan., 2018. Travel Characteristics and Vehicle Kilometres Travelled in Jaffna. Sri Lanka.in University of Ruhunu. 6th International Symposium on Advances in Civil and Environmental Engineering Practices for Sustainable Development. ACEPS.(pp.157-163)
Timeline
Shift leader
Tesco Express
12.2023 - 06.2025
Customer assistant
Arohana Express
07.2022 - 05.2023
Customer assistant
New Kent Road General Store
06.2022 - 11.2025
Bachelor of Science - Civil Engineering
Sri Lanka Institute of Information Technology
12.2012 - 02.2018