MIllie Dowling
Bean,Kent
Summary
I am a volunteer for the RSPCA as well as a registered blood donor, my passion is for helping others and providing excellent service.
I am very good at communicating with others and willing to keep conversation flowing while maintining relevance and proffesionalism.
I am passionate and patient towards others which makes me perfect for a role in the hospitality profession. As an employee I am always more than willing to work exceptionally hard.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Hospitality team member
Bexley Cricket Club
Bexley, City of London
07.2025 - 07.2025
- Adhered to health and safety regulations, ensuring a safe environment for guests.
- Ensured stock availability by liaising with kitchen staff regularly.
- Streamlined communication between kitchen and floor staff for efficient service.
- Facilitated payments smoothly for quick customer checkout.
- Handled complaints in a professional manner to maintain brand reputation.
- Assisted colleagues during peak hours for smooth operations.
- Took orders accurately reducing errors in meal preparation.
- Created warm, friendly atmosphere through positive guest interactions.
- Understood and adhered to food safety and hygiene regulations.
- Brought positive can-do attitude and passion for customer service to solve service issues.
- Reacted quickly to changing customer needs and shift priorities.
Travel agent
Hays Travel
Bexleyheath, Bexley
06.2025 - 07.2025
- Conducted comprehensive market research to monitor industry trends.
- Utilised advanced reservation systems, enhancing booking efficiency.
- Managed client complaints, successfully restoring trust and confidence.
- Collaborated with hotels and airlines to create affordable package deals.
- Facilitated seamless booking processes, ensuring smooth travel experiences.
- Maintained knowledge of global destinations, improving service delivery.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Provided exemplary customer service, securing new travel assignments through strong client connections.
Nursery assistant
Acorns Nursery
Bexley, City of London
05.2023 - 05.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supported team by demonstrating respect and willingness to help.
Education
GCSEs - School Student
Dartford Science Technology College
Dartford, Kent 09.2019 - 06.2024
Skills
- Multitasking proficiency
- Patience under pressure
- Resilience and stamina
- Tableware sanitisation
- Room setup efficiency
- Understanding dietary requirements
- Positive demeanour
- Table clearing
- Stock management
- Effective listening
- Accurate cash handling
- Health and Safety regulations
- Empathy and compassion
- Catering coordination
Languages
English
Proficient (C2)
Affiliations
Pilates
Reading
References
References available upon request.
Timeline
Hospitality team member
Bexley Cricket Club
07.2025 - 07.2025
Travel agent
Hays Travel
06.2025 - 07.2025
Nursery assistant
Acorns Nursery
05.2023 - 05.2023
GCSEs - School Student
Dartford Science Technology College
09.2019 - 06.2024
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