Georgina Vincent
Little Clacton,Essex
Summary
Caring Hospitality Team Member skilled in delivering top-quality guest service. Communicates with hotel guests to manage reservations, answer questions and accommodate requests. Proactive problem solver with expertise in relationship building and communication.
Personable individual with strong interpersonal skills and attention to detail. Possesses customer service expertise and team collaboration abilities, ensuring high-quality hospitality experiences. Committed to creating welcoming environments that enhance guest satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work history
Hospitality team member
Premier Inn
Rayleigh, Essex
09.2015 - 04.2025
- Prepared tables swiftly, improving turnover rate.
- Maintained high levels of customer service by promptly addressing guest queries.
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
- Arranged special requests from customers promptly, creating positive impressions.
- Assisted colleagues during peak hours for smooth operations.
- Handled complaints in a professional manner to maintain brand reputation.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
- Enhanced guest satisfaction with prompt and attentive service.
Front of house supervisor
FTI Consulting
London, City of London
05.2007 - 06.2015
- Conducted regular inventory checks for adequate stock maintenance.
- Ensured smooth operations by effectively managing front of house duties.
- Coordinated staff schedules to ensure optimal coverage during peak times.
- Monitored restaurant ambiance, contributing to a positive dining experience.
- Liaised with kitchen staff for timely food service delivery.
- Upheld high standards of hygiene within the establishment, promoting health and safety regulations compliance.
Skills
- Understanding dietary requirements
- Patience under pressure
- Food pairing knowledge
- Resilience and stamina
- Room setup efficiency
- Wine tasting expertise
- Positive demeanour
Affiliations
- Boating, walking, music and reading
Timeline
Hospitality team member
Premier Inn
09.2015 - 04.2025
Front of house supervisor
FTI Consulting
05.2007 - 06.2015
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