Chelsea Court
Bristol,Avon
Summary
Accomplished hospitality professional with extensive expertise in front-of-house operations and a strong focus on customer centricity. Demonstrates proficiency in dietary restrictions, food safety awareness, and beverage serving techniques, ensuring exceptional dining experiences. Skilled in upselling strategies and tactful persuasion, enhancing revenue while maintaining high standards of service. Adept at managing stock, handling cash with accuracy, and operating point of sale systems efficiently. Committed to maintaining health and safety regulations and providing dietary substitute recommendations to meet diverse customer needs.
Friendly and proactive individual with excellent communication and teamwork abilities, blended with problem-solving and customer service skills. Demonstrates adaptability and keen attention to detail in fast-paced environments.
Caring Hospitality Team Member skilled in delivering top-quality guest service. Communicates with hotel guests to manage reservations, answer questions and accommodate requests. Proactive problem solver with expertise in relationship building and communication.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work history
Hospitality team member
Terri .W
Bristol, Bristol
2025.02 - Current
- Ensured cleanliness of dining area for a pleasant dining experience.
- Ensured stock availability by liaising with kitchen staff regularly.
- Prepared tables swiftly, improving turnover rate.
- Streamlined communication between kitchen and floor staff for efficient service.
- Enhanced guest satisfaction with prompt and attentive service.
- Assisted colleagues during peak hours for smooth operations.
- Took orders accurately reducing errors in meal preparation.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
- Arranged special requests from customers promptly, creating positive impressions.
- Facilitated payments smoothly for quick customer checkout.
- Maintained high levels of customer service by promptly addressing guest queries.
- Managed reservations efficiently, ensuring maximum occupancy.
- Delivered efficient table service, resulting in repeat business.
- Promoted daily specials to increase sales revenue.
- Handled complaints in a professional manner to maintain brand reputation.
- Adhered to health and safety regulations, ensuring a safe environment for guests.
- Delivered first-class customer service for memorable guest experiences.
Nursery assistant
Amanda
Bristol, Bristol
2022.09 - 2024.07
- Helped maintain attendance records guaranteeing accuracy and efficiency.
- Facilitated outdoor activities, promoting physical health among youngsters.
- Supported special needs children individually enhancing inclusivity within the setting.
- Assisted in meal preparation for nourishing the children properly.
- Supported teachers with daily routines for smoother classroom operation.
- Encouraged good hygiene practices among children promoting a healthy routine.
- Collaborated with other nursery staffs to ensure efficient day-to-day operations.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Created engaging play scenarios to encourage imaginative thinking amongst children.
- Enhanced children's social skills through organising group activities.
- Provided timely feedback on each child's progress during parent-teacher meetings improving transparency and trust.
Nursery practitioner
Maddie
Bristol, Bristol
2021.12 - 2022.08
- Provided support during meal times, encouraging balanced diets for better health.
- Planned educational games to stimulate cognitive growth in toddlers.
- Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
- Prepared daily activity schedules that promoted fun-filled learning experiences for children.
- Enhanced emotional development of children with use of empathy-focussed group activities.
- Assessed individual learning needs of each child; tailored teaching methods accordingly.
- Developed stronger language skills in children by implementing creative storytelling sessions.
Education
level 4 counselling - counselling
University of Gloucestershire
Cheltenham 2025.09 - 2026.07
Skills
- Knowledge of dietary restrictions
- Table setting expertise
- Beverage serving techniques
- Customer centricity
- Food pairing knowledge
- Tableware sanitisation
- Patience under pressure
- Nutritional understanding
- Housekeeping standards
- Tactful persuasion
- Point of sale operation
- Room setup efficiency
- Positive demeanour
- Stock management
- Order writing and documenting
- Front-of-house operations
- Upselling strategies
- Food safety awareness
- Food hygiene knowledge
- Cash handling accuracy
- Interpersonal relations
- Health and Safety regulations
- Dietary substitute recommendations
- COSHH
Affiliations
- Salsa and Bachata Dancer.
- Heels Dancer.
- Enjoy Nature walks.
- Going to the Gym.
Timeline
level 4 counselling - counselling
University of Gloucestershire
2025.09 - 2026.07
Hospitality team member
Terri .W
2025.02 - Current
Nursery assistant
Amanda
2022.09 - 2024.07
Nursery practitioner
Maddie
2021.12 - 2022.08