Eloise Marlow
Lowestoft,Suffolk
Summary
Dedicated hospitality professional with expertise in understanding dietary requirements and table setting. Demonstrates resilience and stamina, excelling in multitasking and maintaining a positive demeanour under pressure. Proficient in beverage serving techniques and accurate cash handling, ensuring seamless service delivery. Career goals include advancing within the hospitality industry while continually enhancing skills to provide exceptional guest experiences.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Hospitality supervisor
The Swan Inn Barnby
Beccles, Suffolk
01.2016 - Current
- Improved customer satisfaction by implementing effective service strategies.
- Handled customer complaints swiftly, restoring guest satisfaction.
- Maintained high standards of hygiene and cleanliness in all areas to ensure compliance with health and safety regulations.
- Coordinated with kitchen staff for timely meal preparation and delivery to guests.
- Supervised events ensuring smooth operations from start to finish.
- Trained new staff members to uphold company standards of service.
- Provided excellent customer service, resulting in repeat business.
- Provided customers with personalised and seamless dining experience.
- Optimised guest and staff comfort by supervising immaculate presentation of front-of-house and back-of-house areas.
Network marketer
Younique
Lowestoft, Suffolk
03.2020 - 02.2024
- Educated clients about latest beauty trends, leading to informed purchases.
- Coordinated with team members for successful promotional events.
- Supported team by demonstrating respect and willingness to help.
- Leveraged social media platforms for increased visibility of the brand.
Midday supervisor
Carlton Colville Primary School
Lowestoft, Suffolk
09.2016 - 05.2017
- Reported any concerns or incidences promptly to the relevant authority.
- Developed positive relationships by interacting with pupils during lunchtime.
- Supervised children's playtime, ensuring safe use of equipment.
- Enforced school policies and rules consistently, encouraging discipline among students.
Education
GCSEs -
Kirkley High School
Lowestoft, Suffolk 09.1999 - 07.2002
Higher National Diploma - Equestrian
Easton College
Norwich, Norfolk 09.2002 - 06.2005
Skills
- Understanding dietary requirements
- Tableware sanitisation
- Patience under pressure
- Resilience and stamina
- Multitasking proficiency
- Beverage serving techniques
- Table setting expertise
- Positive demeanour
- Accurate cash handling
Timeline
Network marketer
Younique
03.2020 - 02.2024
Midday supervisor
Carlton Colville Primary School
09.2016 - 05.2017
Hospitality supervisor
The Swan Inn Barnby
01.2016 - Current
Higher National Diploma - Equestrian
Easton College
09.2002 - 06.2005
GCSEs -
Kirkley High School
09.1999 - 07.2002