MIchelle Helen AInslie
Harrogate,North Yorkshire
Summary
Compassionate complex worker experienced developing bespoke support plans for vulnerable individuals. Quickly builds rapport with service users to optimise assessments, interventions and programme outcomes. Specialises in all types of care work.
I am a dedicated complex care worker with clinical training, i have 40+ years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
I have been a loyal employee with solid understanding of training and have had experience in mentoring employees. I am a dedicated team player, proactive and hands-on in task completion, but I am also used to working solo.
Overview
40
40
years of professional experience
6
6
years of post-secondary education
Work history
Complex care support worker
Becc Care, Ripley Drive, Derbyshire
Harrogate, North Yorkshire
09.2018 - 10.2023
- Used assessment findings to action necessary care plan adaptations.
- Partnered with external support networks to deliver holistic client care.
- Attended regular training and supervision workshops for improved service user support.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Built positive, productive client relationships for enhanced social support.
- Monitored service user progress, escalating concerns for swift resolution.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Traci trained - changing the clients Traci on a monthly basis
Community care worker
Continued Care
Harrogate, North Yorkshire
08.2008 - 06.2018
- Administered oral and topical medication following instructions from medical personnel.
- Provided community-based support to clients in the area with a variety of care needs.
- Tackled chronic loneliness by providing tailored companionship through active listening and shared hobbies.
- Provided assistance with personal care and hygiene tasks, maintaining respect and sensitivity throughout.
- Ran daily errands to fulfil daily needs, including shopping and prescription collection.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Prepared and served healthy, nutritious meals, taking into account any special dietary needs and personal preferences.
Home Shopping Delivery Driver / Driver Trainer
Asda
Harrogate, North Yorkshire
09.2002 - 07.2008
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Contacted customers ahead of delivery drop-offs, effectively confirming and coordinating delivery times.
- Responsible of training and development of new employees
Marriage and went to hongkong with my child
N/A
03.1989 - 12.2001
Carer assistant
St Margaret's Care Home
Harrogate, North Yorkshire
01.1984 - 12.1988
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Administration of Medication to clients
Education
Access to Nursing - Nursing
Harrogate College
Harrogate, North Yorkshire 09.2012 - 08.2014
Diploma of Higher Education - Administration of Medication
Harrogate college
Harrogate 09.2012 - 10.2014
NVQ Level 2 - Health & Social Care
Harrogate College
Harrogate, North Yorkshire 10.2013 - 10.2014
NVQ Level 3 - Health and Social Care
Harrogate
Harrogate 10.2014 - 05.2015
Skills
- Treatment plan development
- Behavioural therapy techniques
- Public relations
- Time management
- Communication skills
- Problem-solving
Timeline
Complex care support worker
Becc Care, Ripley Drive, Derbyshire
09.2018 - 10.2023
NVQ Level 3 - Health and Social Care
Harrogate
10.2014 - 05.2015
NVQ Level 2 - Health & Social Care
Harrogate College
10.2013 - 10.2014
Access to Nursing - Nursing
Harrogate College
09.2012 - 08.2014
Diploma of Higher Education - Administration of Medication
Harrogate college
09.2012 - 10.2014
Community care worker
Continued Care
08.2008 - 06.2018
Home Shopping Delivery Driver / Driver Trainer
Asda
09.2002 - 07.2008
Marriage and went to hongkong with my child
N/A
03.1989 - 12.2001
Carer assistant
St Margaret's Care Home
01.1984 - 12.1988