Donna Ncube
Sutton,City of London
Summary
Compassionate Complex Care Support Worker, possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in complex care. Collaborative team player with strong clinical and interpersonal skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Complex Care Support Worker
Sonderwell
Sutton, City of London
02.2023 - Current
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Administered oral medication as required in line with stringent drug control regulations.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Offered clinical support from wound care to medication administration.
- Tracheostomy care
- Spinal Injury support
- Catheter care
- Oxygen therapy
Carer
Muswizu Family
Cape Town, South Africa
03.2020 - 12.2023
- Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Safely transported and accompanied clients to appointments and activities.
Assistant Carer
Agnes Home Carers
Cape Town, South Africa
08.2016 - 12.2019
- Supported service users to maintain hobbies and social interests including gardening, reading and cooking.
- Supported service users to take prescribed medication following doctor's directions and access repeat prescription service.
- Worked in team of ten to ensure care plans are up-to-date, appropriate to residents' needs and reflect care being delivered.
- Provided mobility assistance to service users using moving and handling techniques and appropriate mobility aids.
- Prepared nutritional meals and snacks and encouraged healthy food intake, assisting with feeding as required.
- Provided companionship and championed independence when caring for eight service users.
- Provided personal care and hygiene for eight clients, assisting with washing, dressing and access to bathroom facilities.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Updated families regularly on patient progress and treatment plan changes.
- Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
- Performed light household chores to uphold standards of service users' living environment.
Education
Diploma of Higher Education - Caregiving
Alison
Ireland 12.2021 - 07.2022
Certificate of Higher Education - Caregiving
Agnes Home Carers
Cape Town, South Africa 01.2016 - 08.2016
Diploma of Higher Education - Bookkeeping
Varsity College
Cape Town, South Africa 01.2011 - 12.2011
Diploma of Higher Education - Office Administration
Varsity College
Cape Town, South Africa 01.2010 - 12.2010
Skills
- Treatment plan development
- Progress documentation
- Direct Patient Care
- Clinical quality program standards
- Medical office administration
- Care plan assessment
- Chronic disease management
- Patient Management
- Case management
- Medication Administration
- Flexible schedule and availability
- Verbal and written communication skills
Languages
English
Proficient (C2)
Timeline
Complex Care Support Worker
Sonderwell
02.2023 - Current
Diploma of Higher Education - Caregiving
Alison
12.2021 - 07.2022
Carer
Muswizu Family
03.2020 - 12.2023
Assistant Carer
Agnes Home Carers
08.2016 - 12.2019
Certificate of Higher Education - Caregiving
Agnes Home Carers
01.2016 - 08.2016
Diploma of Higher Education - Bookkeeping
Varsity College
01.2011 - 12.2011
Diploma of Higher Education - Office Administration
Varsity College
01.2010 - 12.2010
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