Michael Gilbert
Edinburgh,Midlothian
Summary
Friendly and dedicated individual with over 20 years of experience delivering memorable service experiences to customers. Passionate about serving customers, building professional relationships, and continually supporting sales. Ability to accurately handle cash, maintain focus, and work towards achieving all targets. Seeking to leverage my interpersonal skills, and sales knowledge by applying for a part-time customer assistant position at Morrisons Supermarkets.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Customer assistant
Marks & Spencer
Edinburgh
2023.11 - Current
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Lifeguard
West Lothian Leisure
Broxburn, West Lothian
2016.04 - 2023.08
- Collaborated with team to achieve full pool coverage and cleaning procedures.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Advised swimmers on use of pool equipment to mitigate potential safety risks.
- Maintained compliance with pool policies and procedures, offering suggestions to staff to maximise safety awareness.
- Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services.
- Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
- Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
- Offered flexible schedule from early starts to weekend shifts.
- Monitored customer activity to respond quickly to emergencies.
- Clearly communicated establishment rules and regulations for continued compliance.
- Trained regularly to maintain excellent fitness levels to meet physical job demands.
- Remained calm under pressure to professionally handle evolving emergency scenarios.
- Delivering exceptional levels of Customer service.
Gym instructor
Fife Sports and Leisure Trust
Kirkcaldy, Fife
2013.09 - 2016.04
- Maintained a clean, safe Gym environment, carrying out regular cleaning duties to maintain high company standards.
- Worked closely with clients to devise personal workout programmes in line with unique fitness goals.
- Developed nutrition and dietary expertise through client engagement to aid further client health and fitness development.
- Supported members in improving physical health and wellbeing through thorough assessment and achievable training programmes.
- Deliver group exercise classes.
- Carrying out general tasks, including routine maintenance checks and cleaning duties, undertaking other tasks that may be required from time to time to ensure the safe operation of the gym facility.
- Promoting and offering information on the membership scheme offered by the company.
Education
Higher National Certificate - Fitness, Health & Exercise
Fife College
Kirkcaldy, Fife 2008.08 - 2010.06
Standard Grade -
Kirkcaldy High School
Fife 1993.08 - 1998.06
Skills
- Exemplary customer service
- EPOS knowledge
- Team player
- Brand awareness and representation
- Customer care
- Keen problem solver
- Working on own initiative
- Customer experience
Languages
English
Native
Timeline
Customer assistant
Marks & Spencer
2023.11 - Current
Lifeguard
West Lothian Leisure
2016.04 - 2023.08
Gym instructor
Fife Sports and Leisure Trust
2013.09 - 2016.04
Higher National Certificate - Fitness, Health & Exercise
Fife College
2008.08 - 2010.06
Standard Grade -
Kirkcaldy High School
1993.08 - 1998.06