Summary
Overview
Work history
Education
Skills
Timeline
Generic

Michael Alashe

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.

Overview

2
2
years of professional experience

Work history

Customer service representative

Harrods
London , London
2023.01 - 2023.12
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Interact with Customers on the Floor providing assistance with products and questions

Market researcher

Perspective Market researcher
London , London
2022.05 - 2022.10
  • Gathered primary and secondary data, enhancing accuracy of results.
  • Developed questionnaires for comprehensive consumer feedback.
  • Streamlined data interpretation process to facilitate strategic decision-making.

Education

Diploma of Higher Education -

Northampton University
Northampton
10.2021

A-Levels -

Christ the king Sidcup
London
09.2018

GCSEs -

Bonus Pastor Catholic College
London
09.2016

Skills

  • Resilience to stressful situations
  • Pressure handling
  • Tactful negotiation
  • Patient attitude
  • Telephone manners
  • Time-Management prowess
  • Client-Focused approach
  • Delivery timeframe estimation

Timeline

Customer service representative

Harrods
2023.01 - 2023.12

Market researcher

Perspective Market researcher
2022.05 - 2022.10

Diploma of Higher Education -

Northampton University

A-Levels -

Christ the king Sidcup

GCSEs -

Bonus Pastor Catholic College
Michael Alashe